I just had a most unpleasant experience. I bought a genuine nokia 2730c and the shop owner assured me that it has a 12 month warranty. I go home and discover that some features are not working, so 2 weeks later, I go back to the shop. The shop guys start by giving me a long story about how the email feature never works on all nokias. When I refuse to accept this explanation, he suggests we go to nokia care centre (at hilton hotel) and on arriving there the lady takes one look at the phone and announces "hii haina warranty!" Imagine my shock and consternation. She then goes on to say that the phone has a software problem that will need 3k to fix. Now, instead of these lying shop guys paying up the 3k and getting the phone fixed, they decide to take it to some backstreet fella to do the reprogramming for like 500shs. Needless to say, 3hrs later they had not succeeded and were still clueless on how to fix it.

I have therefore learnt a valuable lesson...... despite the ads by nokia.... only the phones with a sticker saying "12 months warranty" on the box are valid as having warranty. The rest may be genuine but not customised for our region and therefore some features may not work.

By the way, how can I make this shop pay for lying to me?

Pole type *#0000#.genuine nokia wil giv phon dtails

Guys, you don't get it. Its a GENUINE NOKIA. What these guys do is that instead of buying nokias from the Kenyan dealer, they source them privately from outside, via Dubai or wherever else coz its cheaper for them, so its 100% nokia. Typing in *#0000# does give me the phone details. These phones however are incommpatible in some way with our telcom system so you may find that some features don't work well. It will still do the basic calling and sms stuff but considering that one buys a phone mainly because of the other things that it can do, it feels like you have bought 80% of the good for 100% of its value when you later discover some things don't work.

And by the way, buying from a genuine dealer is not a sure proof way of getting a nokia with warranty. What some shop attendants do is to use the shop premises (genuine nokia dealer premises), to sell the genuine nokia phones (that they have sourced for themselves privately),to naive and gullible customers (like me)who go there believing I can't be conned cause its a nokia dealership. Bottom line, just buy the phone that has a sticker on the box declaring "12 month warranty, valid in Kenya only". Be ready to hear the phrase "hizo haziuzwi siku hizi" or "hiyo ni sticker tu, haina maana".