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Tried the new CBK Dhow system?
Rank: Member Joined: 11/17/2009 Posts: 395 Location: Where everyone knows you
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Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.???????
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Rank: Veteran Joined: 6/2/2010 Posts: 1,059
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MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? Yes, still have to go the bank to make payment. Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet.
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Rank: Elder Joined: 6/23/2009 Posts: 13,475 Location: nairobi
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My 2 cents wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? Yes, still have to go the bank to make payment. Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet. The system isn't perfect but looks okay to me. Created a bid for 91 day and it went through seamless. Only issue is the settlement part which I believe they shall streamline
HF 30,000 ABP 3.49; KQ 414,100 ABP 7.92; MTN 15,750 ABP 6.45
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Rank: New-farer Joined: 3/28/2016 Posts: 36 Location: nairobi
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obiero wrote:My 2 cents wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? Yes, still have to go the bank to make payment. Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet. The system isn't perfect but looks okay to me. Created a bid for 91 day and it went through seamless. Only issue is the settlement part which I believe they shall streamline Interesting. With Standard Chartered, i was able to send an RTGS to my CBK account, after which the funds were moved from my account to the portfolio account.
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Rank: Elder Joined: 6/23/2009 Posts: 13,475 Location: nairobi
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kediveKed wrote:obiero wrote:My 2 cents wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? Yes, still have to go the bank to make payment. Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet. The system isn't perfect but looks okay to me. Created a bid for 91 day and it went through seamless. Only issue is the settlement part which I believe they shall streamline Interesting. With Standard Chartered, i was able to send an RTGS to my CBK account, after which the funds were moved from my account to the portfolio account. How did you determine amount of funds to transfer before auction results. CBK CDS is under your Dhow or the former USSD?
HF 30,000 ABP 3.49; KQ 414,100 ABP 7.92; MTN 15,750 ABP 6.45
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Rank: New-farer Joined: 3/28/2016 Posts: 36 Location: nairobi
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obiero wrote:My 2 cents wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? Yes, still have to go the bank to make payment. Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet. The system isn't perfect but looks okay to me. Created a bid for 91 day and it went through seamless. Only issue is the settlement part which I believe they shall streamline Interesting. With Standard Chartered, i was able to send an RTGS to my CBK account, after which the funds were moved from my account to the portfolio account.
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Rank: Member Joined: 11/21/2018 Posts: 561 Location: Britain
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MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? To add insult to injury, CBK has decided to do away with rollovers via the TMD system. Rollovers using the USSD code was alot more straight forward than in the current dispensation. I thought any new technology ought to be an upgrade or a supplement to an existing system.
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Rank: Member Joined: 11/21/2018 Posts: 561 Location: Britain
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kediveKed wrote:obiero wrote:My 2 cents wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? Yes, still have to go the bank to make payment. Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet. The system isn't perfect but looks okay to me. Created a bid for 91 day and it went through seamless. Only issue is the settlement part which I believe they shall streamline Interesting. With Standard Chartered, i was able to send an RTGS to my CBK account, after which the funds were moved from my account to the portfolio account. What do you mean by your CBK account and your portfolio account? I thought the virtual accounts were phased out and they now only have the CSD accounts.
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Rank: Elder Joined: 6/23/2009 Posts: 13,475 Location: nairobi
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Queen wrote:kediveKed wrote:obiero wrote:My 2 cents wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? Yes, still have to go the bank to make payment. Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet. The system isn't perfect but looks okay to me. Created a bid for 91 day and it went through seamless. Only issue is the settlement part which I believe they shall streamline Interesting. With Standard Chartered, i was able to send an RTGS to my CBK account, after which the funds were moved from my account to the portfolio account. What do you mean by your CBK account and your portfolio account? I thought the virtual accounts were phased out and they now only have the CSD accounts. The virtual account and CSD account are both ongoing. Not sure why they need the two identifier numbers though
HF 30,000 ABP 3.49; KQ 414,100 ABP 7.92; MTN 15,750 ABP 6.45
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Rank: Member Joined: 11/21/2018 Posts: 561 Location: Britain
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obiero wrote:Queen wrote:kediveKed wrote:obiero wrote:My 2 cents wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? Yes, still have to go the bank to make payment. Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet. The system isn't perfect but looks okay to me. Created a bid for 91 day and it went through seamless. Only issue is the settlement part which I believe they shall streamline Interesting. With Standard Chartered, i was able to send an RTGS to my CBK account, after which the funds were moved from my account to the portfolio account. What do you mean by your CBK account and your portfolio account? I thought the virtual accounts were phased out and they now only have the CSD accounts. The virtual account and CSD account are both ongoing. Not sure why they need the two identifier numbers though During the launch of the DhowCSD platform, CBK sent me a message stating that the virtual accounts had henceforth been phased out.
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Rank: Elder Joined: 6/23/2009 Posts: 13,475 Location: nairobi
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Queen wrote:obiero wrote:Queen wrote:kediveKed wrote:obiero wrote:My 2 cents wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? Yes, still have to go the bank to make payment. Was hoping that this part was automated to enable CBK debit the bank account directly. But, nopes. We are not there yet. The system isn't perfect but looks okay to me. Created a bid for 91 day and it went through seamless. Only issue is the settlement part which I believe they shall streamline Interesting. With Standard Chartered, i was able to send an RTGS to my CBK account, after which the funds were moved from my account to the portfolio account. What do you mean by your CBK account and your portfolio account? I thought the virtual accounts were phased out and they now only have the CSD accounts. The virtual account and CSD account are both ongoing. Not sure why they need the two identifier numbers though During the launch of the DhowCSD platform, CBK sent me a message stating that the virtual accounts had henceforth been phased out. Oh. I must have missed that
HF 30,000 ABP 3.49; KQ 414,100 ABP 7.92; MTN 15,750 ABP 6.45
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Rank: Veteran Joined: 2/2/2012 Posts: 1,134 Location: Nairobi
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MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? DHOWCSD is a real pain in the neck! I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room! So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be " escalated to the IT team" Several days later, I try again and still can't get in!
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Rank: Veteran Joined: 2/2/2012 Posts: 1,134 Location: Nairobi
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chiaroscuro wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? DHOWCSD is a real pain in the neck! I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room! So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be " escalated to the IT team" Several days later, I try again and still can't get in! The responses in this X thread are quite telling: https://twitter.com/CBKK...tus/1693485834396155998
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Rank: Member Joined: 11/7/2017 Posts: 186 Location: Nairobi
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chiaroscuro wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? DHOWCSD is a real pain in the neck! I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room! So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be " escalated to the IT team" Several days later, I try again and still can't get in! Same issue here. I also cannot Signup. Filling all the details and clicking next but nothing happens. I called their Customer Care and was given the following solutions: 1. I had only unsuccessfully tried for 10 or so minutes. That was too short and I should continue trying... 2. Maybe I didn't have internet. I should make sure I have internet then try again.. 3. Maybe the System had already picked my Email. I should close all sessions and I should instead try the Forgot Password Route... 4. I should try their Android Application. Maybe that one will work..
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Rank: Member Joined: 11/21/2018 Posts: 561 Location: Britain
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chiaroscuro wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? DHOWCSD is a real pain in the neck! I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room! So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be " escalated to the IT team" Several days later, I try again and still can't get in! CBK has a Toll Free line for support on matters DhowCSD.. 0800720222
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Rank: Member Joined: 11/7/2017 Posts: 186 Location: Nairobi
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Queen wrote:chiaroscuro wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? DHOWCSD is a real pain in the neck! I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room! So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be " escalated to the IT team" Several days later, I try again and still can't get in! CBK has a Toll Free line for support on matters DhowCSD.. 0800720222 But the Support is barely there... See my post above..
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Rank: Member Joined: 11/21/2018 Posts: 561 Location: Britain
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Stiffler wrote:Queen wrote:chiaroscuro wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? DHOWCSD is a real pain in the neck! I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room! So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be " escalated to the IT team" Several days later, I try again and still can't get in! CBK has a Toll Free line for support on matters DhowCSD.. 0800720222 But the Support is barely there... See my post above.. I thought lack of a dedicated telephone line was part of your problem.
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Rank: Member Joined: 11/7/2017 Posts: 186 Location: Nairobi
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Stiffler wrote:chiaroscuro wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? DHOWCSD is a real pain in the neck! I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room! So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be " escalated to the IT team" Several days later, I try again and still can't get in! Same issue here. I also cannot Signup. Filling all the details and clicking next but nothing happens. I called their Customer Care and was given the following solutions: 1. I had only unsuccessfully tried for 10 or so minutes. That was too short and I should continue trying... 2. Maybe I didn't have internet. I should make sure I have internet then try again.. 3. Maybe the System had already picked my Email. I should close all sessions and I should instead try the Forgot Password Route... 4. I should try their Android Application. Maybe that one will work.. My issue got resolved. Apparently if you start the Sign-up Process and Stop Midway this can be problematic and requires manual intervention by the ICT Team.
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Rank: Elder Joined: 6/23/2009 Posts: 13,475 Location: nairobi
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Stiffler wrote:Stiffler wrote:chiaroscuro wrote:MatataMingi wrote:Has anyone tried the new CBK Dhow system?
It is a real pain.
A lot more complicated to bid/rollover than the previous TMD system.
Plus, I am struggling to get any answers on how to pay for my latest successful
bid for the reopened 2 year bond.
The guy on the CBK customer care phone said that I wi;; need to go to my bank to do this.??????? DHOWCSD is a real pain in the neck! I've been trying to sign up for two weeks now without success. The portal has no telephone number for support; no email address; no chat room! So I called CBK main line and was give another number to call - switchboard cannot transfer you to the DHOW office. Then was told that my concerns would be " escalated to the IT team" Several days later, I try again and still can't get in! Same issue here. I also cannot Signup. Filling all the details and clicking next but nothing happens. I called their Customer Care and was given the following solutions: 1. I had only unsuccessfully tried for 10 or so minutes. That was too short and I should continue trying... 2. Maybe I didn't have internet. I should make sure I have internet then try again.. 3. Maybe the System had already picked my Email. I should close all sessions and I should instead try the Forgot Password Route... 4. I should try their Android Application. Maybe that one will work.. My issue got resolved. Apparently if you start the Sign-up Process and Stop Midway this can be problematic and requires manual intervention by the ICT Team. They are trying
HF 30,000 ABP 3.49; KQ 414,100 ABP 7.92; MTN 15,750 ABP 6.45
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Rank: Member Joined: 9/27/2006 Posts: 496
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Is the Dhow app working for anybody?
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