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LightInTheBox
Rank: Member Joined: 10/8/2010 Posts: 281
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Anyone with experience on this online shopping site? I purchased a smartphone at approximately KSh 42,000 in mid December, 2017. I was given a tracking number to follow up. The tracking was recently updated as having been successfully received on 25th January 2018 yet I have not received anything from them. That tracking number indicates that it was collected by a Mr. Josephat Mwangi. This is a person not known to me. The person presented himself at the post office and even gave his ID. The poster guys gave me the ID number. The tracking also shows that the package originated from the Netherlands yet LightInTheBox is a Chinese company. Sema confusion! I am really getting worried that this company could be a fraud. And the way they look big in the web. How does one get redress from such crooks? https://www.lightinthebox.com/
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Rank: Elder Joined: 2/26/2012 Posts: 15,980
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Pole "There are only two emotions in the market, hope & fear. The problem is you hope when you should fear & fear when you should hope: - Jesse Livermore
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Rank: User Joined: 8/15/2013 Posts: 13,237 Location: Vacuum
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otienosmall wrote:Anyone with experience on this online shopping site? I purchased a smartphone at approximately KSh 42,000 in mid December, 2017. I was given a tracking number to follow up. The tracking was recently updated as having been successfully received on 25th January 2018 yet I have not received anything from them. That tracking number indicates that it was collected by a Mr. Josephat Mwangi. This is a person not known to me. The person presented himself at the post office and even gave his ID. The poster guys gave me the ID number. The tracking also shows that the package originated from the Netherlands yet LightInTheBox is a Chinese company. Sema confusion! I am really getting worried that this company could be a fraud. And the way they look big in the web. How does one get redress from such crooks? https://www.lightinthebox.com/ you learn your lessons, accept and move on If Obiero did it, Who Am I?
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Rank: Member Joined: 10/8/2010 Posts: 281
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But surely how does such a company manage to remain online for years? Kwani in China there are no rules. Is raising my concern with the Chinese Embassy an option?
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Rank: Elder Joined: 12/7/2012 Posts: 11,908
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Just being naive, but what authority did posta give the Mr. Mwangi your stuff? In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
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Rank: Member Joined: 10/8/2010 Posts: 281
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Angelica _ann wrote:Just being naive, but what authority did posta give the Mr. Mwangi your stuff? The poster guys claimed that whatever package Mr. Mwangi picked was addressed to him and had originated from the Netherlands. So their advise was that maybe the Chinese company gave me a wrong tracking number and so I should follow up with them. Unfortunately, on their website, it appears that you cannot get them on email or telephone. I wrote to them through a review of the product I had bought hope they will respond
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Rank: Elder Joined: 2/26/2012 Posts: 15,980
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otienosmall wrote:Angelica _ann wrote:Just being naive, but what authority did posta give the Mr. Mwangi your stuff? The poster guys claimed that whatever package Mr. Mwangi picked was addressed to him and had originated from the Netherlands. So their advise was that maybe the Chinese company gave me a wrong tracking number and so I should follow up with them. Unfortunately, on their website, it appears that you cannot get them on email or telephone. I wrote to them through a review of the product I had bought hope they will respond Have you seen other similar reviews? "There are only two emotions in the market, hope & fear. The problem is you hope when you should fear & fear when you should hope: - Jesse Livermore
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Rank: Member Joined: 10/8/2010 Posts: 281
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murchr wrote:otienosmall wrote:Angelica _ann wrote:Just being naive, but what authority did posta give the Mr. Mwangi your stuff? The poster guys claimed that whatever package Mr. Mwangi picked was addressed to him and had originated from the Netherlands. So their advise was that maybe the Chinese company gave me a wrong tracking number and so I should follow up with them. Unfortunately, on their website, it appears that you cannot get them on email or telephone. I wrote to them through a review of the product I had bought hope they will respond Have you seen other similar reviews? I think reviews that are strongly negative about them are somehow deleted from the site. They control what you read
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Rank: Elder Joined: 11/15/2011 Posts: 4,518
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find out the name of the courier company used. my guess is your phone left china under the tracking no given but was consolidated with 'mwangi's shipment from netherlands and a new tracking no issued. Mwangi used the new tracking no to collect his stuff. what we cant guess is if mwangi ordered a similar shipment from netherlands. Start with the courier company as your phone might have been forgotten in netherlands at the courier co.office. stuff get misplaced or re routed at transit points. "The true measure of a man is how he treats someone who can do him absolutely no good.
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Rank: User Joined: 8/15/2013 Posts: 13,237 Location: Vacuum
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essyk wrote:find out the name of the courier company used.
my guess is your phone left china under the tracking no given but was consolidated with 'mwangi's shipment from netherlands and a new tracking no issued.
Mwangi used the new tracking no to collect his stuff.
what we cant guess is if mwangi ordered a similar shipment from netherlands.
Start with the courier company as your phone might have been forgotten in netherlands at the courier co.office.
stuff get misplaced or re routed at transit points.
^^^^Employee of lightinthebox If Obiero did it, Who Am I?
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Rank: Elder Joined: 7/11/2012 Posts: 5,222
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I was sent a parcel from the UK. Tracking number and all. I'm yet to see it. I think the problem lies the people you cannot convict. Their word is law and can do as they will. If KNH is as it is, sembuse P.O. Box?
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Rank: Elder Joined: 12/7/2012 Posts: 11,908
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Swenani wrote:essyk wrote:find out the name of the courier company used.
my guess is your phone left china under the tracking no given but was consolidated with 'mwangi's shipment from netherlands and a new tracking no issued.
Mwangi used the new tracking no to collect his stuff.
what we cant guess is if mwangi ordered a similar shipment from netherlands.
Start with the courier company as your phone might have been forgotten in netherlands at the courier co.office.
stuff get misplaced or re routed at transit points.
^^^^Employee of lightinthebox Knowledgeable In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
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Rank: Member Joined: 10/8/2010 Posts: 281
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essyk wrote:find out the name of the courier company used.
my guess is your phone left china under the tracking no given but was consolidated with 'mwangi's shipment from netherlands and a new tracking no issued.
Mwangi used the new tracking no to collect his stuff.
what we cant guess is if mwangi ordered a similar shipment from netherlands.
Start with the courier company as your phone might have been forgotten in netherlands at the courier co.office.
stuff get misplaced or re routed at transit points.
Very insightful! However, I wonder if the courier company may have consolidated the packages and sent them as one parcel to Mwangi. And if that is the case means Mwangi received both packages. Either that or the Chinese company ni ukora wako nayo. It is also not easy to tell who is the courier company they appear to me like some virtual platform
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Rank: Elder Joined: 12/9/2009 Posts: 6,592 Location: Nairobi
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otienosmall wrote:Anyone with experience on this online shopping site? I purchased a smartphone at approximately KSh 42,000 in mid December, 2017. I was given a tracking number to follow up. The tracking was recently updated as having been successfully received on 25th January 2018 yet I have not received anything from them. That tracking number indicates that it was collected by a Mr. Josephat Mwangi. This is a person not known to me. The person presented himself at the post office and even gave his ID. The poster guys gave me the ID number. The tracking also shows that the package originated from the Netherlands yet LightInTheBox is a Chinese company. Sema confusion! I am really getting worried that this company could be a fraud. And the way they look big in the web. How does one get redress from such crooks? https://www.lightinthebox.com/ Inside job. Next time use DHL.
BBI will solve it :)
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Rank: Member Joined: 10/8/2010 Posts: 281
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2012 wrote:otienosmall wrote:Anyone with experience on this online shopping site? I purchased a smartphone at approximately KSh 42,000 in mid December, 2017. I was given a tracking number to follow up. The tracking was recently updated as having been successfully received on 25th January 2018 yet I have not received anything from them. That tracking number indicates that it was collected by a Mr. Josephat Mwangi. This is a person not known to me. The person presented himself at the post office and even gave his ID. The poster guys gave me the ID number. The tracking also shows that the package originated from the Netherlands yet LightInTheBox is a Chinese company. Sema confusion! I am really getting worried that this company could be a fraud. And the way they look big in the web. How does one get redress from such crooks? https://www.lightinthebox.com/ Inside job. Next time use DHL. True it unfortunately points to an inside job. But by who Poster or LightInTheBox?
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Rank: Member Joined: 5/27/2016 Posts: 274 Location: Pub
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otienosmall wrote:Anyone with experience on this online shopping site? I purchased a smartphone at approximately KSh 42,000 in mid December, 2017. I was given a tracking number to follow up. The tracking was recently updated as having been successfully received on 25th January 2018 yet I have not received anything from them. That tracking number indicates that it was collected by a Mr. Josephat Mwangi. This is a person not known to me. The person presented himself at the post office and even gave his ID. The poster guys gave me the ID number. The tracking also shows that the package originated from the Netherlands yet LightInTheBox is a Chinese company. Sema confusion! I am really getting worried that this company could be a fraud. And the way they look big in the web. How does one get redress from such crooks? https://www.lightinthebox.com/ Lightinthebox is genuine i have used it more than 3 years, with its sister company miniinthebox, buyincoins back then it was the best...at first i was very sceptic. On the issue of Netherlands, packages go through various ports sometimes, sometime swiss air, sometimes Hongkong, packages can go through 4 different countries so don't be scared about that, its normal (see the image below also through Netherlands) I have had several issues before and this how i resolved them, sometimes packages took so long so i complained i haven't received and severally they have shipped me double items, sometimes i even took advantage of that.The Kenyan in me. So just email them explain to them, you will get a reply looks auto, insist,you will be channeled to supervisor, insist they will finally reship it. If this does not work dispute the transaction, i hope you used Paypal and put all the explanation and evidence. They always lose easily They even once refunded all my cash and going back to post office i found all my delivery, i felt guilty. Nowadays they take so long to deliver and they increased cost so i switched them off. If i have received refunds before, reship before, disputed before and got my cash i dont see why you shouldn't fight back.But i have never shipped a phone specifically.  I work so I can afford the amount of alcohol required to continue going to work
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Rank: Elder Joined: 11/15/2011 Posts: 4,518
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otienosmall wrote:essyk wrote:find out the name of the courier company used.
my guess is your phone left china under the tracking no given but was consolidated with 'mwangi's shipment from netherlands and a new tracking no issued.
Mwangi used the new tracking no to collect his stuff.
what we cant guess is if mwangi ordered a similar shipment from netherlands.
Start with the courier company as your phone might have been forgotten in netherlands at the courier co.office.
stuff get misplaced or re routed at transit points.
Very insightful! However, I wonder if the courier company may have consolidated the packages and sent them as one parcel to Mwangi. And if that is the case means Mwangi received both packages. Either that or the Chinese company ni ukora wako nayo. It is also not easy to tell who is the courier company they appear to me like some virtual platform Online platforms contract courier companies. Each shipment has its one identification code so even if its a consolidation they will be separated on arrival and each client given his after providing proof of ownership. Give me the TN will try and let you know. "The true measure of a man is how he treats someone who can do him absolutely no good.
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Rank: Member Joined: 10/8/2010 Posts: 281
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essyk wrote:otienosmall wrote:essyk wrote:find out the name of the courier company used.
my guess is your phone left china under the tracking no given but was consolidated with 'mwangi's shipment from netherlands and a new tracking no issued.
Mwangi used the new tracking no to collect his stuff.
what we cant guess is if mwangi ordered a similar shipment from netherlands.
Start with the courier company as your phone might have been forgotten in netherlands at the courier co.office.
stuff get misplaced or re routed at transit points.
Very insightful! However, I wonder if the courier company may have consolidated the packages and sent them as one parcel to Mwangi. And if that is the case means Mwangi received both packages. Either that or the Chinese company ni ukora wako nayo. It is also not easy to tell who is the courier company they appear to me like some virtual platform Online platforms contract courier companies. Each shipment has its one identification code so even if its a consolidation they will be separated on arrival and each client given his after providing proof of ownership. Give me the TN will try and let you know. LightInTheBox has actually confirmed that the details that were printed on the package was the address which I gave. The tracking number is the same one that was associated with my package and the package was not consolidated with another. This leaves only two possibilities (1) I used cooperate address where I work. Letters are collected by a messenger and brought to us. These guys could have seen the notification card and decided to go smart. (2) It was fellows at the post office who stole it. The first scenario is almost unlikely without the participation of the poster guys since the person signed under a different name and was allowed to pick the package. He even gave his ID which I am yet to verify whether the number is fake. All the same I will now have to involve the police
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Rank: Member Joined: 10/8/2010 Posts: 281
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essyk wrote:otienosmall wrote:essyk wrote:find out the name of the courier company used.
my guess is your phone left china under the tracking no given but was consolidated with 'mwangi's shipment from netherlands and a new tracking no issued.
Mwangi used the new tracking no to collect his stuff.
what we cant guess is if mwangi ordered a similar shipment from netherlands.
Start with the courier company as your phone might have been forgotten in netherlands at the courier co.office.
stuff get misplaced or re routed at transit points.
Very insightful! However, I wonder if the courier company may have consolidated the packages and sent them as one parcel to Mwangi. And if that is the case means Mwangi received both packages. Either that or the Chinese company ni ukora wako nayo. It is also not easy to tell who is the courier company they appear to me like some virtual platform Online platforms contract courier companies. Each shipment has its one identification code so even if its a consolidation they will be separated on arrival and each client given his after providing proof of ownership. Give me the TN will try and let you know. @essyk here is the TN: RU181978106NL Thank you!
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Rank: Member Joined: 10/8/2010 Posts: 281
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Ryko wrote:otienosmall wrote:Anyone with experience on this online shopping site? I purchased a smartphone at approximately KSh 42,000 in mid December, 2017. I was given a tracking number to follow up. The tracking was recently updated as having been successfully received on 25th January 2018 yet I have not received anything from them. That tracking number indicates that it was collected by a Mr. Josephat Mwangi. This is a person not known to me. The person presented himself at the post office and even gave his ID. The poster guys gave me the ID number. The tracking also shows that the package originated from the Netherlands yet LightInTheBox is a Chinese company. Sema confusion! I am really getting worried that this company could be a fraud. And the way they look big in the web. How does one get redress from such crooks? https://www.lightinthebox.com/ Lightinthebox is genuine i have used it more than 3 years, with its sister company miniinthebox, buyincoins back then it was the best...at first i was very sceptic. On the issue of Netherlands, packages go through various ports sometimes, sometime swiss air, sometimes Hongkong, packages can go through 4 different countries so don't be scared about that, its normal (see the image below also through Netherlands) I have had several issues before and this how i resolved them, sometimes packages took so long so i complained i haven't received and severally they have shipped me double items, sometimes i even took advantage of that.The Kenyan in me. So just email them explain to them, you will get a reply looks auto, insist,you will be channeled to supervisor, insist they will finally reship it. If this does not work dispute the transaction, i hope you used Paypal and put all the explanation and evidence. They always lose easily They even once refunded all my cash and going back to post office i found all my delivery, i felt guilty. Nowadays they take so long to deliver and they increased cost so i switched them off. If i have received refunds before, reship before, disputed before and got my cash i dont see why you shouldn't fight back.But i have never shipped a phone specifically. Good to see you have confidence in them. It thus appears hii ukora ni hapa Kenya tu. and we make noise when Trump call us sh**ho**s NKT!
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