@streetwise;
I support enyands comment.Coop needs a new face and fresh ideas.
What sort of a plan is this they are doing placing agents inside the branches and removing the tellers.Just have the tellers.
If the customers aren't responding positively to the agent then there is a problem.Customer is always KING.
Safaricom tried the big box and when they realised it wasn't working had to scrap it off and check the cause.
Coop is being run like a kiosk;corporate governance procedures are extremely weak and Gideon fears leaving now because once he leaves the cockroaches being hidden will be let thus exposing the rot and "investigators" might come for him.
Wealth is built through a relatively simple equation
Wealth=Income + Investments - Lifestyle