The cartel is behind 'The sky is faliing' stories.

"cartel" theory or other conspiracy theories ......there is still value here.......this stock should make a pretty penny when the market stops overreacting...

There is a difference between investors and speculators......historical data suggests investors have always come out on top. I forget....it was either Ben Graham or Warren Buffett who said the Stock market often acts was a popularity contest in the short term

FY 2016 total income-kshs 69,476,650,000

Expenditure-kshs 49,754,203,000 - 72%
Profit- kshs 19,722,447,000 -28%

How the profit will be used.
Dividends-9 billion-45%
Retained earnings-10.7 billion-55%

*A very healthy profit margin of 28% and a dividend payout of 45%
*The workforce which currently top the expenditure at kshs 17,719,037,000 should be treamed to boost profit.Kcb mtaani outlets and digital banking should be embraced instead.

Both of you have a point. It makes sense to empower your employees to increase revenues per employee BUT there are some employees who might not want to or can easily make the move to the sales approach. Many tellers don't know how to cross-sell. Sales isn't easy. As KCB (or any bank) moves customers to other channels, some functions become redundant. Retraining isn't as easy as it sounds for those already in the system.

@vvs,your point is right.This is my point of view.In 2015 the staff cost was kshs 15310898000.This shot up in 2016 by kshs 2,408,139,000 to ksh 17,719,037,000-15% increase.If it continues like that year on year,the profit margin will be thin.
During mtukufu rais moi reign,kcb workforce was bloated with ethnic numbers.I dont think whether the problem has been addresed.There are alot of old employees who should exit the bank to allow for a lean workforce.