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ZUKU - Kenya's worst run company. Avoid at all costs!
Rank: Elder Joined: 7/26/2007 Posts: 6,514
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KulaRaha wrote:KulaRaha wrote:smano wrote:KulaRaha wrote:Having left Zuku and moved to JTL Faiba, I have noted Safcom have now laid cable outside my place. Am tempted to vuka again, 20mbs for 5k as opposed to JTL's 5mpbs.
Any Safcom fibre reviews? How reliable is it? I switched about a year ago from Zuku to safaricom fibre, I have never looked back. I stream movies, series and sometimes live football games using an android box and the difference is like night and day. Ksh.3,499/- for 10 mbps per month. The biggest difference is that Safricom internet is stable. Zuku may offer higher speeds but internet is about reliability more than speed especially if it is just for basic home usage. Safaricom service is premium. The phone is picked up every time all the time, if there's a downtime issue they tell you the problem and how long it will take to fix. Zuku have offered me free months, reduced subscription for more mbps etc etc, nothing doing. I eventually blocked their number. Try it, you won't regret it. Cant seem to get anyone from Safcom sales to sell the product to me....real shame. So paid for Safcom over 24 hours ago, nothing yet. I'm concerned they may be worse than Zuku. My Safcom journey so far: Paid on Thursday 23rd External cables from their box to my house completed yesterday 28th Still no router etc in the house. Hmmmmmmmm................ Business opportunities are like buses,there's always another one coming
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Rank: New-farer Joined: 6/5/2014 Posts: 47
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KulaRaha wrote:KulaRaha wrote:KulaRaha wrote:smano wrote:KulaRaha wrote:Having left Zuku and moved to JTL Faiba, I have noted Safcom have now laid cable outside my place. Am tempted to vuka again, 20mbs for 5k as opposed to JTL's 5mpbs.
Any Safcom fibre reviews? How reliable is it? I switched about a year ago from Zuku to safaricom fibre, I have never looked back. I stream movies, series and sometimes live football games using an android box and the difference is like night and day. Ksh.3,499/- for 10 mbps per month. The biggest difference is that Safricom internet is stable. Zuku may offer higher speeds but internet is about reliability more than speed especially if it is just for basic home usage. Safaricom service is premium. The phone is picked up every time all the time, if there's a downtime issue they tell you the problem and how long it will take to fix. Zuku have offered me free months, reduced subscription for more mbps etc etc, nothing doing. I eventually blocked their number. Try it, you won't regret it. Cant seem to get anyone from Safcom sales to sell the product to me....real shame. So paid for Safcom over 24 hours ago, nothing yet. I'm concerned they may be worse than Zuku. My Safcom journey so far: Paid on Thursday 23rd External cables from their box to my house completed yesterday 28th Still no router etc in the house. Hmmmmmmmm................ The thing with Safcom is that Initial installation can really test your patience. I paid on 1-April and got connected today, 9-April. But I guess it's because of the high number of new subscribers signing on. I see the their staff working upto 9.00pm daily, Including weekends. I've used it for only a few hours and so far so good. Many folks in my neighborhood who got connected earlier have been giving positive reviews thus far. I've relegated my Zuku subscription to the back burner. For now.
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Rank: Elder Joined: 4/22/2010 Posts: 11,522 Location: Nairobi
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Enuma Elish wrote:KulaRaha wrote:KulaRaha wrote:KulaRaha wrote:smano wrote:KulaRaha wrote:Having left Zuku and moved to JTL Faiba, I have noted Safcom have now laid cable outside my place. Am tempted to vuka again, 20mbs for 5k as opposed to JTL's 5mpbs.
Any Safcom fibre reviews? How reliable is it? I switched about a year ago from Zuku to safaricom fibre, I have never looked back. I stream movies, series and sometimes live football games using an android box and the difference is like night and day. Ksh.3,499/- for 10 mbps per month. The biggest difference is that Safricom internet is stable. Zuku may offer higher speeds but internet is about reliability more than speed especially if it is just for basic home usage. Safaricom service is premium. The phone is picked up every time all the time, if there's a downtime issue they tell you the problem and how long it will take to fix. Zuku have offered me free months, reduced subscription for more mbps etc etc, nothing doing. I eventually blocked their number. Try it, you won't regret it. Cant seem to get anyone from Safcom sales to sell the product to me....real shame. So paid for Safcom over 24 hours ago, nothing yet. I'm concerned they may be worse than Zuku. My Safcom journey so far: Paid on Thursday 23rd External cables from their box to my house completed yesterday 28th Still no router etc in the house. Hmmmmmmmm................ The thing with Safcom is that Initial installation can really test your patience. I paid on 1-April and got connected today, 9-April. But I guess it's because of the high number of new subscribers signing on. I see the their staff working upto 9.00pm daily, Including weekends. I've used it for only a few hours and so far so good. Many folks in my neighborhood who got connected earlier have been giving positive reviews thus far. I've relegated my Zuku subscription to the back burner. For now. I have also jumoed ship...so far so good...what pissed me off is that zuku guys never took issues seriously.Ole wao... possunt quia posse videntur
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Rank: Member Joined: 3/2/2009 Posts: 25
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mkenyan wrote:smano wrote:KulaRaha wrote:Having left Zuku and moved to JTL Faiba, I have noted Safcom have now laid cable outside my place. Am tempted to vuka again, 20mbs for 5k as opposed to JTL's 5mpbs.
Any Safcom fibre reviews? How reliable is it? I switched about a year ago from Zuku to safaricom fibre, I have never looked back. I stream movies, series and sometimes live football games using an android box and the difference is like night and day. Ksh.3,499/- for 10 mbps per month. The biggest difference is that Safricom internet is stable. Zuku may offer higher speeds but internet is about reliability more than speed especially if it is just for basic home usage. Safaricom service is premium. The phone is picked up every time all the time, if there's a downtime issue they tell you the problem and how long it will take to fix. Zuku have offered me free months, reduced subscription for more mbps etc etc, nothing doing. I eventually blocked their number. Try it, you won't regret it. which areas do they cover in nairobi? I recently switched to Safaricom. My experience has been great so far. Installation was done with the 24 hr window they gave and a slight delay in router setup from the Safaricom team. Everything else is good. Speed is good and no downtimes so far. I think Zuku are in for a rude shock. Oh yeah and they give a month free! :)
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Rank: Member Joined: 8/15/2015 Posts: 817
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safaricom should have hopped on those kplc poles earlier enough.lets see how they tackle zuku market
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Rank: Member Joined: 8/15/2015 Posts: 817
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tobz wrote:mkenyan wrote:smano wrote:KulaRaha wrote:Having left Zuku and moved to JTL Faiba, I have noted Safcom have now laid cable outside my place. Am tempted to vuka again, 20mbs for 5k as opposed to JTL's 5mpbs.
Any Safcom fibre reviews? How reliable is it? I switched about a year ago from Zuku to safaricom fibre, I have never looked back. I stream movies, series and sometimes live football games using an android box and the difference is like night and day. Ksh.3,499/- for 10 mbps per month. The biggest difference is that Safricom internet is stable. Zuku may offer higher speeds but internet is about reliability more than speed especially if it is just for basic home usage. Safaricom service is premium. The phone is picked up every time all the time, if there's a downtime issue they tell you the problem and how long it will take to fix. Zuku have offered me free months, reduced subscription for more mbps etc etc, nothing doing. I eventually blocked their number. Try it, you won't regret it. which areas do they cover in nairobi? I recently switched to Safaricom. My experience has been great so far. Installation was done with the 24 hr window they gave and a slight delay in router setup from the Safaricom team. Everything else is good. Speed is good and no downtimes so far. I think Zuku are in for a rude shock. Oh yeah and they give a month free! :) +1 for that
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Rank: Elder Joined: 4/22/2010 Posts: 11,522 Location: Nairobi
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Cornelius Vanderbilt wrote:safaricom should have hopped on those kplc poles earlier enough.lets see how they tackle zuku market They are going to kill zuku..watch this space. possunt quia posse videntur
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Rank: Member Joined: 1/15/2010 Posts: 458
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maka wrote:Cornelius Vanderbilt wrote:safaricom should have hopped on those kplc poles earlier enough.lets see how they tackle zuku market They are going to kill zuku..watch this space. Safaricom are going to kill zuku! since safcom fibre landed in our hood zuku has been degrading! i don't know if there is any co-relation but zuku has been really bad of late! update president set president = speaker where president is null
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Rank: Elder Joined: 6/23/2009 Posts: 14,232 Location: nairobi
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Cornelius Vanderbilt wrote:tobz wrote:mkenyan wrote:smano wrote:KulaRaha wrote:Having left Zuku and moved to JTL Faiba, I have noted Safcom have now laid cable outside my place. Am tempted to vuka again, 20mbs for 5k as opposed to JTL's 5mpbs.
Any Safcom fibre reviews? How reliable is it? I switched about a year ago from Zuku to safaricom fibre, I have never looked back. I stream movies, series and sometimes live football games using an android box and the difference is like night and day. Ksh.3,499/- for 10 mbps per month. The biggest difference is that Safricom internet is stable. Zuku may offer higher speeds but internet is about reliability more than speed especially if it is just for basic home usage. Safaricom service is premium. The phone is picked up every time all the time, if there's a downtime issue they tell you the problem and how long it will take to fix. Zuku have offered me free months, reduced subscription for more mbps etc etc, nothing doing. I eventually blocked their number. Try it, you won't regret it. which areas do they cover in nairobi? I recently switched to Safaricom. My experience has been great so far. Installation was done with the 24 hr window they gave and a slight delay in router setup from the Safaricom team. Everything else is good. Speed is good and no downtimes so far. I think Zuku are in for a rude shock. Oh yeah and they give a month free! :) +1 for that +2
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Rank: Member Joined: 4/20/2010 Posts: 412 Location: nairobi
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indeed this is the worst run company!!!! i renewed my monthly subscription 5 days ago and until today i am not online.. Their many support call nos keep you on hold for 20-30 mins and nobody picks. I wish safcom was in my neighborhood already and i switch pap. The only time you should be looking down on others is when you are helping them up.
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ZUKU - Kenya's worst run company. Avoid at all costs!
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