@2012
1) There are warranties issued i.e. the seller 'warrants' the 'quality' of the goods being sold... When you buy soap (implied warranty) or tyres (explicit warranty)... you expect a certain level of performance...
2) You can do the due diligence but unless you are ALLOWED to count every phone or go through every account... Normally, this is not the case... The other alternative is to hire an outside firm to do the work but if there are multiple bidders then who pays?
3) The issue is not one of 'returning' the goods but being sold an underweight product. The 1kg sachet (after sifting the crap) was only 100g of soap...
@horton - The Indians (Reliance) were not fools... LOL... they refused to pay crazy prices for Telkom or SNO licenses!!!
Greedy when others are fearful. Very fearful when others are greedy - to paraphrase Warren Buffett