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MPESA Vs Call centre staff..
Rank: Elder Joined: 9/15/2006 Posts: 3,905
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Now now now, based on Safaricom's reaction to a well known rabble rouser who's much better ignored, it seems there's some truth to these allegations: 1. A group of 20 former and current Safaricom customer care agents, some “retired” because they could not use headsets anymore, are now taking legal action against Safaricom. 2. Safaricom chose to retire them due to the illness caused by working at Safaricom and they were given a very unfair retirement package of 2 months salary for every year worked and no medical cover. http://www.techmtaa.com/2013/04...aired-by-cheap-headsets/3. They were signing contracts every six months which is performance based. We later found out the idea of not to confirm us was a cost cutting strategy as you will find out later. http://www.techmtaa.com/2013/04...ricom-call-centre-staff/4. Safaricom has now sent out an email to all Call Centre Staff to go and pick new headsets and replace the cheap ones. http://www.techmtaa.com/2013/04...ts-from-its-call-centre/And finally:5. Safaricom has sued controversial Nairobi blogger Robert Alai for libel and now wants a court to order him to pull down two “offensive” articles he is alleged to have posted on a website. The contested articles which the company wants removed, according to the claim, appear on a website www.tecmtaa.com and are titled ‘Safaricom Now Retiring and Muzzling Call Centre Staff Impaired by Cheap Handsets’ and ‘Another Chilling Letter From a Safaricom Call Centre Staff’.
This is just corporate irresponsibility. So little needs to be done to take care of the clearly hapless staff and they resort to legal  
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Rank: Veteran Joined: 11/20/2009 Posts: 1,402
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What Truth?
If You mean Change Of Adapters As Per The Email...not A Headset.
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Rank: Elder Joined: 4/30/2008 Posts: 6,029
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Muheani wrote:What Truth?
If You mean Change Of Adapters As Per The Email...not A Headset.
Some of your call agent staff steal through backdoor deals buns from a certain company nearby that does catering at JKIA.
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Rank: Elder Joined: 9/15/2006 Posts: 3,905
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No @Muheani, though Safaricom response does not prove they did anything illegal... the recordings, emails, physiological syndrome are all fact. So Safaricom who are often keen to tout 'sustainable, responsible, caring' behaviour: O- treated more than 20 under their care unfairly, who've been left with no recourse other than Alai O- who's now under the gun from Safaricom legal keen to cover tracks In fact, I'd warrant the outcome would be a little different if the victims were unionised, which is their constitutional right. Isn't it better to direct welfare at conditions where you're a causative agent first - 'bring back our hearing home' Let's face it, no one let alone a Corporate is perfect. Even Google's don't be evil came under strain. So no need to preach too much on behalf of employer with capitalist motives...
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Rank: Veteran Joined: 11/20/2009 Posts: 1,402
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muganda wrote:No @Muheani, though Safaricom response does not prove they did anything illegal... the recordings, emails, physiological syndrome are all fact. So Safaricom who are often keen to tout 'sustainable, responsible, caring' behaviour: O- treated more than 20 under their care unfairly, who've been left with no recourse other than Alai O- who's now under the gun from Safaricom legal keen to cover tracks In fact, I'd warrant the outcome would be a little different if the victims were unionised, which is their constitutional right. Isn't it better to direct welfare at conditions where you're a causative agent first - 'bring back our hearing home' Let's face it, no one let alone a Corporate is perfect. Even Google's don't be evil came under strain. So no need to preach too much on behalf of employer with capitalist motives... For the record am not an Employee or lawyer for SAFCOM But in The Telecoms Sector. I Have Followed This ENT issues From 2010...it Ai'nt Knew How Unfairly were They treated? N Which Company Is Not Capitalist...exists To Make Money For Welfare? 1. Non Of Them Wasnt kept On the Companys paroll For over a Yr B4 Lay Off Last Yr ....while they Were Home....recovering...how Many Companies Do That? 2..while they Were Home...they enjoyed Full salaries And Medical Cover For Themselves And Their Families.. 3. The Recordings Were not secret...each Of The 20 Was Given a Hearing That Was Recorded And They Were Given A Copy Of The Same..the very Bitter Ones Turned To @allai With That "EVIDENCE" 4. One of Them..while Waiting to Get Well and At Home Went Ahead To Take A Loan With stanchart, Guaranteed By The Safcom Payslip And Recommended By The Safcom Hr...started A Hardware At Kitengela... U Sould Listen To His recording...very Grateful To Safcom ?...they All Had A similar Opportunity...but The Most Of Them Just Sat Home..waiting To Be Paid For No Work Forever...ngrrrrrr. 5. If a Headset Worth Btn 15-25k Is Cheap...like Those In Use At Their CC....then I Want To Know How Expensive A Headset Call Centres Should Use 6. Its A Normal Occurence For headset Adapters To Be Changed...happens All the Time...that Was Not A Reaction To @allai "Expose"?. Iam Sorry, But On This One, Am On The Side Of The Villain. Will Wait To See The Evidence And the Judgement. I Here Rest My submissions.
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Rank: Veteran Joined: 1/25/2012 Posts: 1,624 Location: Langley
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If wishes were horser ====>>  If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.
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Rank: Elder Joined: 10/23/2009 Posts: 2,375
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Muheani wrote:muganda wrote:No @Muheani, though Safaricom response does not prove they did anything illegal... the recordings, emails, physiological syndrome are all fact. So Safaricom who are often keen to tout 'sustainable, responsible, caring' behaviour: O- treated more than 20 under their care unfairly, who've been left with no recourse other than Alai O- who's now under the gun from Safaricom legal keen to cover tracks In fact, I'd warrant the outcome would be a little different if the victims were unionised, which is their constitutional right. Isn't it better to direct welfare at conditions where you're a causative agent first - 'bring back our hearing home' Let's face it, no one let alone a Corporate is perfect. Even Google's don't be evil came under strain. So no need to preach too much on behalf of employer with capitalist motives... For the record am not an Employee or lawyer for SAFCOM But in The Telecoms Sector. I Have Followed This ENT issues From 2010...it Ai'nt Knew How Unfairly were They treated? N Which Company Is Not Capitalist...exists To Make Money For Welfare? 1. Non Of Them Wasnt kept On the Companys paroll For over a Yr B4 Lay Off Last Yr ....while they Were Home....recovering...how Many Companies Do That? 2..while they Were Home...they enjoyed Full salaries And Medical Cover For Themselves And Their Families.. 3. The Recordings Were not secret...each Of The 20 Was Given a Hearing That Was Recorded And They Were Given A Copy Of The Same..the very Bitter Ones Turned To @allai With That "EVIDENCE" 4. One of Them..while Waiting to Get Well and At Home Went Ahead To Take A Loan With stanchart, Guaranteed By The Safcom Payslip And Recommended By The Safcom Hr...started A Hardware At Kitengela... U Sould Listen To His recording...very Grateful To Safcom ?...they All Had A similar Opportunity...but The Most Of Them Just Sat Home..waiting To Be Paid For No Work Forever...ngrrrrrr. 5. If a Headset Worth Btn 15-25k Is Cheap...like Those In Use At Their CC....then I Want To Know How Expensive A Headset Call Centres Should Use 6. Its A Normal Occurence For headset Adapters To Be Changed...happens All the Time...that Was Not A Reaction To @allai "Expose"?. Iam Sorry, But On This One, Am On The Side Of The Villain. Will Wait To See The Evidence And the Judgement. I Here Rest My submissions. Safaricom will get away with it because this is Kenya.But this is squarely their responsibility. The guys got sick because of the work they were doing for Safaricom. It does not matter whether they are using head sets worth 15-20k or whether they were paying them while not working. What matters is the work Safaricom contracted them to do made them sick. But again because this is Kenya they will get away with it. They should thank their lucky stars. It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt...
-Mark Twain
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Rank: Elder Joined: 9/15/2006 Posts: 3,905
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Agreed @bkismat. In the UK, home of Vodafone, there's a well developed industrial deafness legal and compensation framework. This 2001 case saw British Telecom pay £90,000 to one call centre worker that was suffering from acoustic shock http://news.bbc.co.uk/2/hi/uk_news/1165366.stmIn fact the UK government spells out weekly injury benefits based on level of disablement https://www.gov.uk/industrial-in...t-benefit/what-youll-getbkismat wrote:Safaricom will get away with it because this is Kenya.But this is squarely their responsibility. The guys got sick because of the work they were doing for Safaricom. It does not matter whether they are using head sets worth 15-20k or whether they were paying them while not working. What matters is the work Safaricom contracted them to do made them sick. But again because this is Kenya they will get away with it. They should thank their lucky stars.
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Rank: New-farer Joined: 9/27/2013 Posts: 18
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Safaricom Retirement of Staff on Medical Grounds What? this is shocking...is it even legal? https://soundcloud.com/t...ng-of-staff-at-safaricom
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Rank: Elder Joined: 12/7/2012 Posts: 11,908
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Welcome to wazua. Very legal In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
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Rank: Chief Joined: 5/9/2007 Posts: 13,095
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Rank: Elder Joined: 2/26/2012 Posts: 15,980
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Go back out and knock the door. Learn some etiquette "There are only two emotions in the market, hope & fear. The problem is you hope when you should fear & fear when you should hope: - Jesse Livermore
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Rank: Elder Joined: 7/22/2008 Posts: 2,702
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Kufutwa kazi na roho safi.
Unapewa kazi halafu unaanza kusema kazi inakuumiza. Sasa ulikuwa unafikiri utabembelezwa lakini unaambiwa hatutaki kukuumiza kwa hivyo tuachane tu roho safi.
I think this guy as a kid used to eat what he wants, he is given food and he says sitaki hii, sitaki hii, toa hii etc and his mama just did as he wished. Asiyefunzwa na mamaye hufunzwa na ulimwengu.
Mothers please don't do this to your children. Kama umepika chakula and serve the child. The child should have the free will to either eat happily or starve. They quickly learn that they eat for their own benefit and are not doing anybody any favour. In future they also learn to stop whining and take their jobs seriously.
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Rank: Elder Joined: 5/21/2013 Posts: 2,841 Location: Here
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After listening to the first few minutes, it seems SafCom went to extreme lengths to not only appear to be fair but to actually be fair, even transferring him to a different section/dep't for 2months which was extended by a further one month. At least he was dismissed with all his dues, including pension, and they even retained his medical for a further 3months. Anyway, corporate behemoths exist to make money. @Kusadikika, your post reminds me of a pal whose young kids never wanted to have sweet potatoes and arrowroots, instead preferring bread. One day, utterly frustrated, she refused to buy the bread and told the mboch not to hook any other meal. So kids went out to play, when they came back at 10, there was only the ngwací & ndúma that they'd rejected. They went back out to play reasoning that lunch wasn't too far off. Shock on them when they came back at lunch time and there was only the same delicacy. By 3 o'clock when the hunger pangs could no longer be ignored, wakaamua kama mbaya ni mbaya, they devoured the tubers thoroughly. That was the last time she ever bought bread. Life is like playing a violin solo in public and learning the instrument as one goes on.
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Rank: Elder Joined: 12/6/2008 Posts: 3,548
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Rankaz13 wrote:After listening to the first few minutes, it seems SafCom went to extreme lengths to not only appear to be fair but to actually be fair, even transferring him to a different section/dep't for 2months which was extended by a further one month. At least he was dismissed with all his dues, including pension, and they even retained his medical for a further 3months. Anyway, corporate behemoths exist to make money.
@Kusadikika, your post reminds me of a pal whose young kids never wanted to have sweet potatoes and arrowroots, instead preferring bread. One day, utterly frustrated, she refused to buy the bread and told the mboch not to hook any other meal. So kids went out to play, when they came back at 10, there was only the ngwací & ndúma that they'd rejected. They went back out to play reasoning that lunch wasn't too far off. Shock on them when they came back at lunch time and there was only the same delicacy. By 3 o'clock when the hunger pangs could no longer be ignored, wakaamua kama mbaya ni mbaya, they devoured the tubers thoroughly. That was the last time she ever bought bread. Huyo ndio mama, i see some ladies pampering their kids like royal teddy bears, they will proudly declare "she doesn't like blah blah blah" as if they want to show you their teddy bear has pethos....woiii unto them! A New Kenya
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Rank: Elder Joined: 9/15/2006 Posts: 3,905
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Rank: Veteran Joined: 11/17/2009 Posts: 2,038 Location: GA
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Woi If safaricom decide to go all the way the kid is about to become "ili iwe funzo kwa wengine" I wonder how he relates with other bloggers they have an association may be they will hire him a lawyer
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Rank: Member Joined: 6/17/2010 Posts: 572
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this will be a 'semantics' showdown in court, the substance in this case is feeble 'One headache for famous medieval holy people was that someone might murder you to acquire your body parts for the relics trade'
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Rank: Elder Joined: 2/26/2012 Posts: 15,980
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vky wrote:this will be a 'semantics' showdown in court, the substance in this case is feeble How so? "There are only two emotions in the market, hope & fear. The problem is you hope when you should fear & fear when you should hope: - Jesse Livermore
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Rank: Elder Joined: 2/26/2012 Posts: 15,980
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madollar wrote:Woi If safaricom decide to go all the way the kid is about to become "ili iwe funzo kwa wengine" I wonder how he relates with other bloggers they have an association may be they will hire him a lawyer Safcom seems to have hired some lawyer who is out to curb mission offensive. Airtel opted an out of court settlement, and this one, will be one show down esp now that they have opted to serve him "expensively". I wonder how much they paid for that. "There are only two emotions in the market, hope & fear. The problem is you hope when you should fear & fear when you should hope: - Jesse Livermore
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