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ZUKU - Kenya's worst run company. Avoid at all costs!
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TSi
#161 Posted : Wednesday, March 01, 2017 12:04:17 PM
Rank: Member

Joined: 12/27/2015
Posts: 130
quicksand wrote:
So Zuku ran this promotion over Valentine's. In my case, they offered a 20% discount and some loyalty points if I renewed the subscription for March right then. 660/- saved. I thought it was a good deal and took it. It turns out they just wanted my cash but did not want to uphold their end of the bargain. Today, my account was disconnected for a "short-fall of 660/-".
I have tried to call their helpline and it is not connecting. After 10 attempts, I have given up.
This has all the hallmarks of a SCAM.
CA has some mechanism where aggrieved citizens can direct complaints of rip-offs like this one surely? Anyone else affected?


I know a guy there who can help; he may need your account number or phone number at least
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bird_man
#162 Posted : Friday, March 03, 2017 8:24:42 AM
Rank: Veteran

Joined: 11/2/2006
Posts: 1,206
Location: Nairobi
KulaRaha wrote:
Zuku is rubbish service in its purest form. Absolute rubbish.

And now with Safcom fibre, they are in a full blown panic.

Zuku will be over in 1yr.Safaricom fibre is cheaper and more reliable.
Formally employed people often live their employers' dream & forget about their own.
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Cornelius Vanderbilt
#163 Posted : Monday, March 06, 2017 10:26:46 AM
Rank: Member

Joined: 8/15/2015
Posts: 817
quicksand wrote:
So Zuku ran this promotion over Valentine's. In my case, they offered a 20% discount and some loyalty points if I renewed the subscription for March right then. 660/- saved. I thought it was a good deal and took it. It turns out they just wanted my cash but did not want to uphold their end of the bargain. Today, my account was disconnected for a "short-fall of 660/-".
I have tried to call their helpline and it is not connecting. After 10 attempts, I have given up.
This has all the hallmarks of a SCAM.
CA has some mechanism where aggrieved citizens can direct complaints of rip-offs like this one surely? Anyone else affected?


hold your horse. this is a problem allover.their systems arenot factoring in the discount hence the disconnect.why you need to do is ask them to adjust your account accordingly.they respond fast on facebook for some wiered reason.

www.facebook.com/ZukuOfficial/?refid=13
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bird_man
#164 Posted : Wednesday, March 08, 2017 8:48:24 AM
Rank: Veteran

Joined: 11/2/2006
Posts: 1,206
Location: Nairobi
So they upgraded everyone by 66% for same price...
Formally employed people often live their employers' dream & forget about their own.
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grolut
#165 Posted : Wednesday, March 08, 2017 10:15:41 AM
Rank: Member

Joined: 9/2/2010
Posts: 563
Location: Embakasi
bird_man wrote:
So they upgraded everyone by 66% for same price...


Yep, former 60Mbps connection now 100MBps.Drool

To Zuku server:



International:

In a place where thought is abandoned, freedom can become a curse.
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KulaRaha
#166 Posted : Wednesday, March 08, 2017 10:25:00 AM
Rank: Elder

Joined: 7/26/2007
Posts: 6,514
Reacting to Safaricom....
Business opportunities are like buses,there's always another one coming
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  | | Edit by user: Wednesday, March 08, 2017 10:26 AM | Reason: Not specified
Matoe
#167 Posted : Wednesday, March 08, 2017 4:32:20 PM
Rank: Member

Joined: 6/14/2014
Posts: 332
Location: Nairobi
KulaRaha wrote:
Reacting to Safaricom....


......which is good, I call it healthy competition and a benefit to subscribers
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otienosmall
#168 Posted : Wednesday, March 08, 2017 7:35:39 PM
Rank: Member

Joined: 10/8/2010
Posts: 281
bird_man wrote:
So they upgraded everyone by 66% for same price...


wont bring much positive change. Safaricom fibre for home use is still much cheaper and more reliable. For 3,499 SF gives you 10mbps for a similar amount ZF now gives you 2 from 1mbps and you still need to make at least 3 of those annoying calls per week for the later to sort you out as a results of the frequent hitches. Was with them for some time very bogus so to speakShame on you
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Jinomoja
#169 Posted : Thursday, March 09, 2017 11:52:43 AM
Rank: New-farer

Joined: 6/30/2015
Posts: 11
I think the Zuku connection depends on your location.

My connection in Nairobi West has been excellent for the few years I've been using it. Fast and with very little downtime. I stream all my entertainment without any trouble.

On the other hand the connection at my folks place in ImaraDaima is basically a waste of money. It regularly goes down for hours at a time and Zuku rarely ever seems to be in a hurry to sort it out.
Safcom has put in their infrastructure in the area and we'll be shifting soon. I hope it'll be a better solution.

We use Zuku at our workplace and we constantly get downtimes. My boss also complains of Zuku regularly going down at his place in Karen.

Perhaps my good connection in Nai West is just a peculiarity.
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bird_man
#170 Posted : Thursday, March 09, 2017 2:01:43 PM
Rank: Veteran

Joined: 11/2/2006
Posts: 1,206
Location: Nairobi
Langata Road is also good.
Only issue I have is the erratic speeds.You pay for 15Mbps but end up getting 8Mbps download & 1Mbps upload.
For Safcom if you have the 10Mbps package you get 9.5Mbps upload & 9Mbps upload.
Formally employed people often live their employers' dream & forget about their own.
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