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ZUKU - Kenya's worst run company. Avoid at all costs!
Rank: Member Joined: 3/25/2013 Posts: 552 Location: Asgard
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dunkang wrote:LUNCH TIME  If im not wrong, you must have selected zuku servers when doing your speedtest, if so, that is the speed of your local loop to the isp and not your internet speeds, try a different server i.e airtel one or one from abroad to know your real speeds then paste the results
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Rank: Elder Joined: 7/28/2015 Posts: 9,562 Location: Rodi Kopany, Homa Bay
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I am getting tired of buying safaricom bundles to access the internet and yet i am connected to zuku fibre. Last month i went for a whole week without zuku internet service. Customer care told me they were having a power problem......for a whole week! And right now the service has been down for 3 days.
Then like mad men they send me a text to tell me i should renew my subscription by 20th to continue enjoying the service. I called them and told them am fed up by their incompetence and they should come and remove their fibre cables and modem, otherwise i will remove them and burn them. Let me go back to safcom or orange bundles. At least i will get what i pay for. Why pay zuku over 4k for fibre then i have to use another 3k for bundles coz zuku is dead? 3k can give me orange unlimited for a month!
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Rank: Member Joined: 2/3/2015 Posts: 126 Location: Nairobi
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hardwood wrote:I am getting tired of buying safaricom bundles to access the internet and yet i am connected to zuku fibre. Last month i went for a whole week without zuku internet service. Customer care told me they were having a power problem......for a whole week! And right now the service has been down for 3 days.
Then like mad men they send me a text to tell me i should renew my subscription by 20th to continue enjoying the service. I called them and told them am fed up by their incompetence and they should come and remove their fibre cables and modem, otherwise i will remove them and burn them. Let me go back to safcom or orange bundles. At least i will get what i pay for. Why pay zuku over 4k for fibre then i have to use another 3k for bundles coz zuku is dead? 3k can give me orange unlimited for a month! Hahaha.... I had the same experience.... For my case, I was taken in circles. I had to call someone from a rival company, explained what was happening and was advised the problem was with the signal. Zuku technicians told me the problem was signal, almost a week after someone else had helped me know the real problem. I have no idea when they will fix it if they will ever but meanwhile, I have moved on. Using orange modem. They seem to have the best deal. You seem to have too much money to waste 1. Safcom very expensive 2. Before you burn the modem and everything else zuku, please donate them to me and I will find something useful to do with them. Why do you want them to have them back? Kwani installation was for free?
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Rank: Elder Joined: 7/28/2015 Posts: 9,562 Location: Rodi Kopany, Homa Bay
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timizo wrote:hardwood wrote:I am getting tired of buying safaricom bundles to access the internet and yet i am connected to zuku fibre. Last month i went for a whole week without zuku internet service. Customer care told me they were having a power problem......for a whole week! And right now the service has been down for 3 days.
Then like mad men they send me a text to tell me i should renew my subscription by 20th to continue enjoying the service. I called them and told them am fed up by their incompetence and they should come and remove their fibre cables and modem, otherwise i will remove them and burn them. Let me go back to safcom or orange bundles. At least i will get what i pay for. Why pay zuku over 4k for fibre then i have to use another 3k for bundles coz zuku is dead? 3k can give me orange unlimited for a month! Hahaha.... I had the same experience.... For my case, I was taken in circles. I had to call someone from a rival company, explained what was happening and was advised the problem was with the signal. Zuku technicians told me the problem was signal, almost a week after someone else had helped me know the real problem. I have no idea when they will fix it if they will ever but meanwhile, I have moved on. Using orange modem. They seem to have the best deal. You seem to have too much money to waste 1. Safcom very expensive 2. Before you burn the modem and everything else zuku, please donate them to me and I will find something useful to do with them. Why do you want them to have them back? Kwani installation was for free? Yes i paid a connection fee for the equipment, it wasnt free, but my blood boils whenever i look at that blinking router that always tells me there's no internet service. I am so angry i dont want to see anything zuku in my house.
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Rank: Veteran Joined: 5/5/2011 Posts: 1,059
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hardwood wrote:timizo wrote:hardwood wrote:I am getting tired of buying safaricom bundles to access the internet and yet i am connected to zuku fibre. Last month i went for a whole week without zuku internet service. Customer care told me they were having a power problem......for a whole week! And right now the service has been down for 3 days.
Then like mad men they send me a text to tell me i should renew my subscription by 20th to continue enjoying the service. I called them and told them am fed up by their incompetence and they should come and remove their fibre cables and modem, otherwise i will remove them and burn them. Let me go back to safcom or orange bundles. At least i will get what i pay for. Why pay zuku over 4k for fibre then i have to use another 3k for bundles coz zuku is dead? 3k can give me orange unlimited for a month! Hahaha.... I had the same experience.... For my case, I was taken in circles. I had to call someone from a rival company, explained what was happening and was advised the problem was with the signal. Zuku technicians told me the problem was signal, almost a week after someone else had helped me know the real problem. I have no idea when they will fix it if they will ever but meanwhile, I have moved on. Using orange modem. They seem to have the best deal. You seem to have too much money to waste 1. Safcom very expensive 2. Before you burn the modem and everything else zuku, please donate them to me and I will find something useful to do with them. Why do you want them to have them back? Kwani installation was for free? Yes i paid a connection fee for the equipment, it wasnt free, but my blood boils whenever i look at that blinking router that always tells me there's no internet service. I am so angry i dont want to see anything zuku in my house. Pole, yani no wazuan is using safaricom fiber at home or at the office? I'm interested to know about them. To Each His Own
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Rank: User Joined: 8/15/2013 Posts: 13,237 Location: Vacuum
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kayhara wrote:hardwood wrote:timizo wrote:hardwood wrote:I am getting tired of buying safaricom bundles to access the internet and yet i am connected to zuku fibre. Last month i went for a whole week without zuku internet service. Customer care told me they were having a power problem......for a whole week! And right now the service has been down for 3 days.
Then like mad men they send me a text to tell me i should renew my subscription by 20th to continue enjoying the service. I called them and told them am fed up by their incompetence and they should come and remove their fibre cables and modem, otherwise i will remove them and burn them. Let me go back to safcom or orange bundles. At least i will get what i pay for. Why pay zuku over 4k for fibre then i have to use another 3k for bundles coz zuku is dead? 3k can give me orange unlimited for a month! Hahaha.... I had the same experience.... For my case, I was taken in circles. I had to call someone from a rival company, explained what was happening and was advised the problem was with the signal. Zuku technicians told me the problem was signal, almost a week after someone else had helped me know the real problem. I have no idea when they will fix it if they will ever but meanwhile, I have moved on. Using orange modem. They seem to have the best deal. You seem to have too much money to waste 1. Safcom very expensive 2. Before you burn the modem and everything else zuku, please donate them to me and I will find something useful to do with them. Why do you want them to have them back? Kwani installation was for free? Yes i paid a connection fee for the equipment, it wasnt free, but my blood boils whenever i look at that blinking router that always tells me there's no internet service. I am so angry i dont want to see anything zuku in my house. Pole, yani no wazuan is using safaricom fiber at home or at the office? I'm interested to know about them. safcom vuma at home fibre  If Obiero did it, Who Am I?
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Rank: Elder Joined: 7/28/2015 Posts: 9,562 Location: Rodi Kopany, Homa Bay
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Yet another day without internet access. The 4th day. For how many more days will zuku subject us to this?
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Rank: Member Joined: 2/27/2014 Posts: 454 Location: Republic of Enchantment.
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Swenani wrote:kayhara wrote:hardwood wrote:timizo wrote:hardwood wrote:I am getting tired of buying safaricom bundles to access the internet and yet i am connected to zuku fibre. Last month i went for a whole week without zuku internet service. Customer care told me they were having a power problem......for a whole week! And right now the service has been down for 3 days.
Then like mad men they send me a text to tell me i should renew my subscription by 20th to continue enjoying the service. I called them and told them am fed up by their incompetence and they should come and remove their fibre cables and modem, otherwise i will remove them and burn them. Let me go back to safcom or orange bundles. At least i will get what i pay for. Why pay zuku over 4k for fibre then i have to use another 3k for bundles coz zuku is dead? 3k can give me orange unlimited for a month! Hahaha.... I had the same experience.... For my case, I was taken in circles. I had to call someone from a rival company, explained what was happening and was advised the problem was with the signal. Zuku technicians told me the problem was signal, almost a week after someone else had helped me know the real problem. I have no idea when they will fix it if they will ever but meanwhile, I have moved on. Using orange modem. They seem to have the best deal. You seem to have too much money to waste 1. Safcom very expensive 2. Before you burn the modem and everything else zuku, please donate them to me and I will find something useful to do with them. Why do you want them to have them back? Kwani installation was for free? Yes i paid a connection fee for the equipment, it wasnt free, but my blood boils whenever i look at that blinking router that always tells me there's no internet service. I am so angry i dont want to see anything zuku in my house. Pole, yani no wazuan is using safaricom fiber at home or at the office? I'm interested to know about them. safcom vuma at home fibre @ swenani ,if you use chrome please install an extension by the name ADBLOCK PLUS it will help you get rid of those adverts on every page that you visit. Divers - can you laugh in scuba gear, or will you drown? I was wondering. - James May.
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Rank: Member Joined: 10/27/2010 Posts: 266 Location: Nairobi
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hardwood wrote:timizo wrote:hardwood wrote:I am getting tired of buying safaricom bundles to access the internet and yet i am connected to zuku fibre. Last month i went for a whole week without zuku internet service. Customer care told me they were having a power problem......for a whole week! And right now the service has been down for 3 days.
Then like mad men they send me a text to tell me i should renew my subscription by 20th to continue enjoying the service. I called them and told them am fed up by their incompetence and they should come and remove their fibre cables and modem, otherwise i will remove them and burn them. Let me go back to safcom or orange bundles. At least i will get what i pay for. Why pay zuku over 4k for fibre then i have to use another 3k for bundles coz zuku is dead? 3k can give me orange unlimited for a month! Hahaha.... I had the same experience.... For my case, I was taken in circles. I had to call someone from a rival company, explained what was happening and was advised the problem was with the signal. Zuku technicians told me the problem was signal, almost a week after someone else had helped me know the real problem. I have no idea when they will fix it if they will ever but meanwhile, I have moved on. Using orange modem. They seem to have the best deal. You seem to have too much money to waste 1. Safcom very expensive 2. Before you burn the modem and everything else zuku, please donate them to me and I will find something useful to do with them. Why do you want them to have them back? Kwani installation was for free? Yes i paid a connection fee for the equipment, it wasnt free, but my blood boils whenever i look at that blinking router that always tells me there's no internet service. I am so angry i dont want to see anything zuku in my house. I went through a similar experience last week. I wrote to them asking for a rebate, in view of the service interruption, but they declined. I've also noted that they throttle your bandwidth if you are a heavy user.
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Rank: Member Joined: 8/15/2015 Posts: 817
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Caramba wrote:hardwood wrote:timizo wrote:hardwood wrote:I am getting tired of buying safaricom bundles to access the internet and yet i am connected to zuku fibre. Last month i went for a whole week without zuku internet service. Customer care told me they were having a power problem......for a whole week! And right now the service has been down for 3 days.
Then like mad men they send me a text to tell me i should renew my subscription by 20th to continue enjoying the service. I called them and told them am fed up by their incompetence and they should come and remove their fibre cables and modem, otherwise i will remove them and burn them. Let me go back to safcom or orange bundles. At least i will get what i pay for. Why pay zuku over 4k for fibre then i have to use another 3k for bundles coz zuku is dead? 3k can give me orange unlimited for a month! Hahaha.... I had the same experience.... For my case, I was taken in circles. I had to call someone from a rival company, explained what was happening and was advised the problem was with the signal. Zuku technicians told me the problem was signal, almost a week after someone else had helped me know the real problem. I have no idea when they will fix it if they will ever but meanwhile, I have moved on. Using orange modem. They seem to have the best deal. You seem to have too much money to waste 1. Safcom very expensive 2. Before you burn the modem and everything else zuku, please donate them to me and I will find something useful to do with them. Why do you want them to have them back? Kwani installation was for free? Yes i paid a connection fee for the equipment, it wasnt free, but my blood boils whenever i look at that blinking router that always tells me there's no internet service. I am so angry i dont want to see anything zuku in my house. I went through a similar experience last week. I wrote to them asking for a rebate, in view of the service interruption, but they declined. I've also noted that they throttle your bandwidth if you are a heavy user. thats new.so how do they categorize a heavy user?
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