Q&A on Account Activation
What is a dormant account?
A dormant account is an account that has not had any transactions for a period of three months.
How does deactivation of my account benefit me?
As part of compliance and risk management requirements,it has been a common practice in banks for accounts that have not traded for a period of at least three months to be deactivated in order to manage fraud. We have taken a proactive role to safeguard our clients’ investments with us to ensure their accounts are not targeted.
When do I activate my account?
It is advisable to activate your account when you intend to trade.
How do I activate my account?
To activate your account,you will be required to fill out the activation form. Click here to download,scan it together with a copy of your ID/Passport and send it to the email address
shares@dyerandblair.com for processing.
How long does it take to activate my account?
It takes 24hours to activate your account.
What are the charges for account activation?
There are no charges for account activation
What services will I be able to access while my account is dormant?
Using our online system,you will be able to view your statement,No. of shares in your account,contracts and track order status.
Where do I make enquiries about my account and online trading?
Enquiries can be made through;
E-mail address
shares@dyerandblair.com or call us on +254 020-3240000
What are the benefits of an Online Account?
You can trade and monitor your account without having to visit our offices
Please note that this activity will reoccur every three months if an account remains inactive.
Thank you for choosing Dyer and Blair as your Investment Partner.