In the last few weeks, a couple of my friends who have KCB bank accounts have noticed some money missing from their accounts.On further inquiry from the bank,they realized that the money was withdrawn via ATM but bearing in mind they had thier ATM cards at all times.The bank has declined to follow up the matter and it appears they are likely to lose their money.As I inquired from other friends with the same bank,it became apparent that this had/is affecting many account holders.If you have an account with KCB please ensure you regularly check your balances as your account might already have been.The only reasonable explanation for this is that this is the work of fraudsters who have managed to duplicate personal information and developed fake ATM cards. If this has happened to you kindly report to the nearest police station so as to raise as much publicity on the issue.

@Wasee, r u in PR for KCB?

By the way this is so true. was in such a situation on Sato. after typing the amount to withdraw the ATM cancelled the transaction. When I inserted the card again, my balance was less with about 10k. Which was far much higher than the amount I had intended to withdraw. someone told me the system balances itself. But will pass by the bank just to be sure it did!

@suwan; are you in PR for a KCB competitor?

I was a one time KCB a/c holder, actually was my very first bank a/c. they "ate" my 7k (considering that was like my whole month's salo) and when i went to complain the clerks were looking at me with such contempt, once they reversed the error withdrew my money and left never to look back again. Been with NBK ever sice and i have noted a marked improvement on the services, my ATM has only been swallowed once and even that time i was the culprit having entered the wrong PIN three time, they thay also offer unsecured loans at 15% Their credit card is excellent.... But i have unwavering belief in the Bank and it pple (There is a Lady called Carol on Kenyatta Ave and her professionalism is unrivalled in the banking industry) AND NO, AM NOT PR FR FOR NBK!