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I need a new broker
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livo
#21 Posted : Monday, June 28, 2010 12:46:52 AM
Rank: Member

Joined: 4/2/2009
Posts: 17
Location: Nairobi
D&B....they've simply missed out on customer satisfaction! Am a member there but am moving my shares to CFC. D&B deactivated their online trading 1 year ago,(its the biggest mistake they did!) i have been asking when it will be active & the answer is the same old irritating song of soon! @ 2012, i beg to differ with you on the execution of trades....you will have to wait for the settlement of the CDSC for your order to go through next week probably on Tuesday...or are you trading using the prompt board? that one i would agree with you.
@mBiaLoss...change your broker to CFC they have the best trading platform in kenya with the help of mystocks.co.ke. They are fast in execution of trades, their online trading platform is awesome, you are able to analyse the market with some few trading tools they provide, what else do you need? Compare this platform with any other...tell me if you will get anything close to this platform. Here is their link: http://www.mystocks.co.ke/
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mBiaLoss
#22 Posted : Monday, June 28, 2010 7:05:13 AM
Rank: New-farer

Joined: 6/23/2010
Posts: 52
Location: Majuu
2012 wrote:
They are not accepting orders through email so I suggest you be going to their offices between now and when their online trading is sorted.

@2012 I have been buying and selling with them as you outlined in your last post. My complain is not that they have traded outside the price ranges I give them. My problem right now is that they have not responded to any of my emails for 3 weeks now! and so am not sure what is going on. As I said I have picked the phone almost daily to call them, every time I mention what am calling about, the receptionist just hangs up. That sucks really big time!!!!
You mentioned that they are not accepting orders by email. The question is when did they stop? When will they start? Why could not give us notice of that in advance so that we can plan on alternatives? That is if they are competent and really care about their customers?
As an investor I behave like a tick, patiently waiting on grass and larch onto the first cow that shows up. As an investor I dont behave like a tick...I jump off the the cow as soon as am fully engorged before it dies...
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2012
#23 Posted : Monday, June 28, 2010 11:23:44 AM
Rank: Elder

Joined: 12/9/2009
Posts: 6,592
Location: Nairobi
mBiaLoss wrote:
every time I mention what am calling about, the receptionist just hangs up. That sucks really big time!!!!


I agree, that sucks!!

mBiaLoss wrote:
The question is when did they stop? When will they start? Why could not give us notice of that in advance so that we can plan on alternatives? That is if they are competent and really care about their customers?


I got a notice through email. It's clear now that it was selective.
The biggest issue I have with Dyer is payment (cheques). I don't know if it's just me but the cheques are never ready when they said they'll be, mara someone hasn't signed mara the cheque is with.... etc. excuses kibao. But I hear you @mBiaLoss and sympathies with your situation.

BBI will solve it :)
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2012
#24 Posted : Monday, June 28, 2010 11:32:13 AM
Rank: Elder

Joined: 12/9/2009
Posts: 6,592
Location: Nairobi
livo wrote:
D&B....they've simply missed out on customer satisfaction! Am a member there but am moving my shares to CFC.


I don't think you can just move your shares from one broker to the other but you can trade with other brokers using your CDS.
But that aside, can you trade online with them and do they have many branches?

BBI will solve it :)
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sheep
#25 Posted : Monday, June 28, 2010 11:49:38 AM
Rank: Veteran

Joined: 7/24/2008
Posts: 781
Delay in payment of cheques mean but one sign...they are facing financial difficulties...hope they wont follow the Nyaga,Thuo,discount way.
The utimate goal of investing is to buy low sell high;if we re-write this core equation in psychology terms it becomes buy fear sell greed.
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2012
#26 Posted : Monday, June 28, 2010 12:17:07 PM
Rank: Elder

Joined: 12/9/2009
Posts: 6,592
Location: Nairobi
sheep wrote:
Delay in payment of cheques mean but one sign...they are facing financial difficulties...hope they wont follow the Nyaga,Thuo,discount way.


I don't think they're experiencing cashflow issues. Their problem is communication and a don't care attitude they forget that poor communication always leads to anxiety and negative speculation.

BBI will solve it :)
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Wa_ithaka
#27 Posted : Monday, June 28, 2010 12:17:30 PM
Rank: Veteran

Joined: 1/7/2010
Posts: 1,279
Location: nbi
Try AA.
Been hearing rumours of another broker with liquidity issues for a couple of months.
Thought it was Suntra/AIB, but it could also be D&B...
The Governor of Nyeri - 2017
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the deal
#28 Posted : Monday, June 28, 2010 12:25:23 PM
Rank: Elder

Joined: 9/25/2009
Posts: 4,534
Location: Windhoek/Nairobbery
2012 wrote:
sheep wrote:
Delay in payment of cheques mean but one sign...they are facing financial difficulties...hope they wont follow the Nyaga,Thuo,discount way.


I don't think they're experiencing cashflow issues. Their problem is communication and a don't care attitude they forget that poor communication always leads to anxiety and negative speculation.

@ 2012 if you knew how many visits i had to make to D&B to get my ka 50k cheque you wouldnt be saying that...in fact today i have filled that share transfer form...CFC hear i come..
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PONDI
#29 Posted : Monday, June 28, 2010 12:46:01 PM
Rank: Veteran

Joined: 5/8/2007
Posts: 885
suntra are fine, but rumour is iko another broker experiencing cash-flow problems, and the main share-holder is desperately trying to get an investor on board before release of broker financials
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Babaluku
#30 Posted : Monday, June 28, 2010 2:48:31 PM
Rank: New-farer

Joined: 6/8/2010
Posts: 9
Location: Nairobi
@Pondi.......care to share who we are referring to because i do also have word about the same....
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