As an FYI... My bank (CFCStanbic) was overcharging (IMHO) for EFT... Kenya Bankers Assoc has recommended a much lower fee...
I complained to CFCS, then to KBA... finally, CFCS went with the KBA fee... In the meantime, I had opened an account elsewhere (I&M) & now I do not need/use CFCS as much...
Ironically, their bid to make more off me jolted me... Now I have a 'dormant/emergency' account at CFCS but a permanent at I&M Bank...
So it is not regulation by diktat but competition through pricing & services...
Barclays & StanChart were the big boys... now Equity is eating their lunch coz of SERVICE (many ATMs & branches) + AFFORDABILITY...
Greedy when others are fearful. Very fearful when others are greedy - to paraphrase Warren Buffett