Yap,success has a way of winding up our noses. i could hazard a guess as to why this is the case
overwork / poor training / attitude- are they paid OT any more? I once went to open an account at Sarit where they had an exhibition and the cute mama had no idea/ pretended didnt know requirements of opening an account- referred to the 'Wakulima mkt' branch hapo mama ngina. Nway,went to another bank,had the info,the following day,voila ! i had the account number+ atm card. How about that as i sip kahawa tungu? Been a customer since then.

Leave EB for the mass mkt if you are a 'demanding' customer.

For i am the master and the captain of my fate !

Asi! I thought I was the only one who finds EB customer handling skills totally absent! I 4gave them n said to myself that am probably used to very high standards in the West n shud go easy on Kenyan corporates where generally customer care,even when friendly,is so slooooooooooooooow,if at all!

I can list a dozen companies who won't respond to emails - from EB to my broker,and right to the General who only acts when his marital status is in question.


When buying shares,ask yourself,would you buy the whole company?

I quit when i found out that their ATMs are slow and rude too......


Guka wa bijuti...

I was thinking of joining EB as a client,now,I am thinking twice!

But you shall remember the LORD your God,for it is He who is giving you power to make wealth,that He may confirm His covenant which He swore to your fathers,as it is this day. Deu 8:18

I cant compare the service i get at Equity with wat i get at another unlisted bank especially this guy a cashier at Kimathi street.But to i have been to a branch in Shaggs i wasnt treated the way i am in town.

NAMASTE !Don't be unrealistic with your expectations