KCB have this withdrawal rule that is a bit frustrating.

Let say you need a withdrawal of 200k and you are in KCB Kiambu while your Branch is Kencom. According to the Tellers, you need to have the Manager approve your transaction, as long as the transaction is above 100k.

You head for the Managers office only to be told he is not in today....you can see his empty seat. Instead, you are referred to Customer Care manager, who declines to approve saying you either go to your branch, or wait until His Majesty the Manager comes back.

Everyone continues with their business as yours stall while they hoard your money.

You request to do an interbank transfer but even that requires the approval of the absentee manager.


Wharrathehell!!!

No one doubts your signature or ID card but you can't access your money.

Is this bank facing cashflow problems to want to hold onto clients' money or what is hapenning?

Am not sure it is to curb fraud. If anything, they still allow withdrawals of a 100k maximum per transaction....and the fraudsters can perhaps hop from one bank to the other making the withdrawals...or do several 100k transactions within the same branch

You have not tried withdrawing from a saving s acccount at stanbic.They will have to make a phone call to you while you stand inside the banking hall and ask you so many questions.

Equity also does this when you are withdrawing 'huge sums - based on your account history' and they don't trust you!!!

It is a practice meant to minimise fraud.Most fraudstars commit their crimes in away branches.100,000 and above requires Branch Manager approval.He will interrogate you to assess your genuineness.

Its in your best interest.Hapana sirika

100k is the cost o a single phone ....samsung galaxy s9