I switched about a year ago from Zuku to safaricom fibre, I have never looked back. I stream movies, series and sometimes live football games using an android box and the difference is like night and day. Ksh.3,499/- for 10 mbps per month.

The biggest difference is that Safricom internet is stable. Zuku may offer higher speeds but internet is about reliability more than speed especially if it is just for basic home usage.

Safaricom service is premium. The phone is picked up every time all the time, if there's a downtime issue they tell you the problem and how long it will take to fix. Zuku have offered me free months, reduced subscription for more mbps etc etc, nothing doing. I eventually blocked their number.

Try it, you won't regret it.

Someone at Zuku please explain and explain slowly.

I happened to do somework where zuku was the provider over the past 2 weeks. Then one day all of a sudden we had no access to a lot of websites. You know what happens.

You call your hosting company and they are more confused than you are. Why? Because the websites are working everywhere in the world except my zuku.

We call zuku customer service and they say that its because the websites have been blacklisted.

By whom you ask? They say it's common to be blacklisted.
By whom you ask again? Why only zuku? How come the same sets of websites, same IP's are only blacklisted in zuku. Seem to work fine on airtel, safaricom, even my internet mwitu.

Lakini apana zuku.

Their solution was to move my hosting company. Jinga sana solution.

My solution was to ban zuku completely from the offices.

Having said that, another friend is suffering the exact same thing.

Maybe the IT gurus on wazua can explain. How come only zuku? Ama they are barlotelli? Are their IP's compromised?

OMG i thought it was only me who experienced this non-sense from this company. Am moving to Safaricom once its available

So paid for Safcom over 24 hours ago, nothing yet. I'm concerned they may be worse than Zuku.

Thank you Alma for raising this issue. Damnnnnnn

i have been in zuku for over a year, at one time i was working on specific websites about 7 of them. All over sudden they were not loading, i called the support. The ladies in Zuku could not even understand my question, i really hustled kept calling and flipping the support team. Clearly my host provider was saying i have a problem with my ISP provider, Zuku were Totally CLUELESS.... anti-TECH. Finally the 2nd day i got a support guy who was a level higher known as Eugene. He told me we try changing the DNS crap mentioned above. It NEVER worked. I made a zillion changes to my network and none worked. after about 3 hours he decided to change my IP address. Immediately all the sites were restored and i could access them. That was the second time that crap had happened.

Since then when that problem happens i normally ask for a change of IP. Zuku support is the worst when it comes to technical issues.

I am yet to move to Safaricom, but i should be moving over soon.

My Safcom journey so far:

Paid on Thursday 23rd
External cables from their box to my house completed yesterday 28th
Still no router etc in the house.

Hmmmmmmmm................

I have also jumoed ship...so far so good...what pissed me off is that zuku guys never took issues seriously.Ole wao...

safaricom should have hopped on those kplc poles earlier enough.lets see how they tackle zuku market

They are going to kill zuku..watch this space.

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