It is most likely overstated and half of it may have to be written off. These guys last read my meter on June 2015, freaking June. To top it off, i'm just 50 metres from the main road.
Most guys know their average monthly bill, so you just pay it regardless of the inefficiencies.
When they remember to send your bill, they inflate it to over 5 times.
I previously had KPLC stock but dumped it all. INEFFICIENCY!!!