PeterReborn wrote:Mwangi made a great presentation yesterday.No more brick and mortar offices.The future is online.
The brick and motor is still needed for customer acquisition and provision of other services. 95% of our transactions is still cash so they can't really do away with brick and motor. If they could get as many salary accounts as possible, then they have a higher chance of making more money through transaction fees in the paybill category and money transfer.
Brick and motor should be the gateway to bring in the customers then online keeping them and making them active