After applying for new KPLC connection, Application E211120160xxxxx, I have been visiting their office almost every week, and literally pushing guys to do what they are paid to do.
Allow me to vet my anger with them here as no one seem to care over there. A new connection paid in June 1st, is yet to be done 3 months later, now we are starting the 4th month. At one point it took 34 days for this honorable staff to update in the system -this was right after "Wayleave approved" status - to move it to "supply created" status, a procedure that just require someone to key in the application details. At the moment, the application is stuck in "PENDING METERING" status for more than a month.
Mind you this is just about 18 Km from the city center, and its only a drop cable required, how is it out there?
Am just wondering how does this company operate, don't they have KPI for their staff?
On a light touch - I talked to a mzee who is my neighbor who told me that, this guys have greatly improved their service, ati it used to be very bad in the past.
....He who began a good work in you will carry it on to completion..