Well, in as much as banks want to give an image of efficiency and fast service to their clients, it is worthy to note that in reality people end up queuing for hours to get these services. If a particular branch/bank makes my life easier (besides the other obvious benefits)while am doing my banking, why should i waste myself standing for two hours in others. This will definately attract more transactions, more deposits for the branch and of course when a customer is less tired, he percieves a faster and efficient service. food for thought.

Copy that.

Guys I disagree kabisa. Next you will ask for a cafe/restaurant as u wait and then washrooms.
Why do u queue for 2 hrs? Because the queue is long.
Why is the Q long? Because there are few tellers or they are slow. So the solution is for the bank to get additional tellers, or if system downtime is long, to invest in a better ICT platform.
Make noise to the bank about this!
If this fails, do what Johnnie Walker does best: Keep Walking. Until u find a bank that doesn't waste your life on Qs. Au sio?

BTW, there are many banks where a teller is required to serve you in 3 min or less if all i in order, no more.

If your environment is Nairobery, or Ferry city or some such big town, then you do indeed have the luxury of literally taking a walk.

But think about us in the "usha" we only have "Muiganania" and we love it. The next bank is about thirty two kilometres away, another "Muiganania" branch. I am not going to "walk" that long to do my banking.

Wazuans, could you be so kind next time you post and consider that not all of us live and work in the "metropolitan".

Just a thought, just a thought.

@Intellingentsia, these banks are very aware of that but the costs of doing this is prohibitive and tht's why you must queue. (..and btw can you say the same about our hospitals?)you can not do away with the queue completely and that is why i would recommend they just put some comfort in the halls,after all this is just a sunk cost.
@simonkabz, you're very right...some of their branches are very congested and the members are countless...but for the few inside it will be something to look forward to.
Btw does it mean there is no bank in the world that has seats?

@gaza.
Stanchart has seats in other countries - u pick a ticket, sit n wait for ur turn. But this system can only work where the numbers are manageable, not like EB queues.