Use of agents looks like the way they used to do it in the 19th Century, it would have been perfect then. The issue with using the same strategy in the 21st century is that you are not likely to achieve the level of efficiency as those who automate.
So the question is , why go through the mid step when you can go all the way .
I am sure the Mackenzie’s have done it elsewhere or do they want a longer stay at the job