I should start a course on Internal Corporate Communication and charge companies "top dollar" to train their employees.
I have noticed that most companies have employees who are totally clueless on something that is in their line of work. Not something that should be handled by another department.
Most recently I have dealt with totally clueless employees at Dyer and Blair, KCB, Coop, Kingdom Securities, Unaitas and CMA!!!
Last week I was so pissed off! I called CMA, I gave my story then I am told, I think the people you need to talk to are governance and sijui what. I am transferred. Same story bla bla bla. "I think the people you need to talk to are compliance". Transferred. Same story. "I think the people you need to talk to are bla bla bla". Transferred. Transferred like 6 times. Nobody sorted the issue.
For Kingdom security I was transferred left, right and centre till I got to the operations manager. She had no idea if I can open a nominee CDS account for a minor or a joint account!! She promised to find out and call me back the next day. Never did!!! Employees who are in charge of opening CDS accounts at the two Coop bank branches I visited have no idea WHAT a nominee account is and it's difference from a joint account and if you must have IDs for both holders of a joint account bla bla bla. Advice? Go to branch x (the nearest) and see if they know!!!
I could give the stories for the rest but the post will become a book.
Totally pisses me off!!!
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.