@lukandu, remind your customer care staff that it it takes a looooong time to build a good reputation but that reputation can just be lost in a day due to their poor service! The customers is always right.

@Redondo

We appreciate criticism, hopefully it can assist us better ourselves. We are always working towards overcoming any challenges coming our way. Most of the time (I hope)we get it right.This is an eye opener I can assure you

However if someone has a powerful tool such as this, we just hope they use it responsibly and by getting all facts right. We ill probably be in that google position for some time to come but am sure we dont deserve it. Not for me/Us to judge though.

@Alma.

I think it was a major mis understanding here. Please send me that ticket I follow up. For the 10 days it took to change something, was it because you wanted IP s (though not needed) to be changed? Because this would mean you should still have had service even with those IPs.

@Kulchaz
This has been taken in. Many are following this thread from within.
Please try 0205000000 and give us feedback.

@all we will take in any feedback and frustrations from you out there and work to improve your lives as well as ours. We build you achieve

@Amhere
Thanks.
Not sure about the ecommerce bit. An interesting angle of looking at though. The source of originating the IPs is Nairobi. The only reason the IP was reading TZ was coz thats where we had reversed them to. As a measure we are not using those IPs anymore until all proper changes have been carried out.

@ Lukandu thanks so much for shedding light here. I have learnt alot from your comments and will be communicating with you for more details that I would like about KDN Products....That was elaborate and hope it answers someone's question....keep it up Lukandu!.....ONE OF THE KDN'S HAPPY AND SATISFIED CORPORATE CLIENT!

while i defend alma's righ to state the situation, I also agree that if Lukandu advises there were no ticket numbers, a ban is in order.

(this does not in any way support wazua's draconian "moderation" system of editing posts)

Thanks very much Lukandu for showing a face I have not seen with your company.

I have talked in the morning today with a customer care lady who showed a lot of concern about our situation. For a moment there I was relaxed but....let me not whine anymore.

I will take up the challenge by Lukando. I can assure you sir, that I have all the records you need to see that everything I have said here is true and to the letter.

Unlike some people here, I have a face here and in no hurry to destroy it.

About IP's

This was solved and I was given a Kenyan IP. Of course you have your own opinion on the legality or otherwise of such.

I on the other hand have first hand experience on internet security protocols on websites.

If you claim to be in one country and you logon from another country's IP, you will be banned. Especially with the ecommerce sites I deal with. I was even banned from my own site during this period before I realised I had a TZ IP.

If others are comfortable with this, thats fine. I on the other hand qas not and my issue was resolved.

As for Rankings

I am sorry, but this is the internet age.

Sending goons such as the Pinket here and Wazua changing the headlines is actually what raised the profile of this post.

I can have another post on Wazua to explain exactly how wazua admin is actually the cause of such high rankings. With a little nudging of course.

I do apologise if I hurt your company but I think this would have been resolved last Thursday when it was posted. I would have written a glowing report instead.

Wazuarans?

I will send the email in a bit. And no I still don't have access from KDN. I will report what happened.

Thanks all.

WAZUA...THE HOME OF FREE-("Moderated") SPEECH!!!

@Lukandu, finally a KDN employee who didn't just join the forum to Blast fellow users and is at least trying to follow up the situation. A Bonus for @Lukandu, @Zed i hope you have been taking notes on how to handle such issues. I hope its not too late to fix the situation though.

I think it all depends on alma, and if he/she thinks it would be ok to give KDN a second chance. Remember, emotions flared, words have been said, "key words" ranked, etc and it all depends on whether or not both parties can put this issue behind them...without any grudges of "tit-for-tat"..to rank @alma as the "Worst KDN client", or anything like that


BUT...we all know..."fool me once, shame on me..Fool me twice..." same goes to the good folk at wazua!!! style up people!!!!

Peace!

Thank s Alma for the response. As I said before @Amhere, if it had something to do with e commerce then I wouldnt comment as am no expert in that. I have learnt something though. Happy to hear your issue was resolved. Hope since then you are having a good experience with us. I await you email and will ensure you have your utilization logins

As for the rankings

Well...Am sure we shall prove ourselves otherwise... :). I just once again apologies for your experience. We promise to offer you better and thanks for staying with us

Btn you n me who shud style up???I don facebook coz am not idle like you...again u shud "keep the pity" at ur wardrobe we need it not...THANKS GOD ATLEAST YOU'VE NOW REALISED U WERE WRONG n uve decided to shut the huge beak...anyway no offense ur forgiven i know were really frustrated if at all you had any KDN Service...Tihihihiiii...I FEEL YOU MAN!