Ever since I joined SK/Wazua guys have been complaining about one bad ISP or another.So which is best coz not everything can be bad.There must be one which is better than the others.

@ Pinket, Zed and DJKasee. What do you take this forum for? Wazua members are some of the most intelligent Kenyans you will find anywhere.
You sign up today and start singing praises about KDN!!! Three new "members", each of them posts their first reply and it is in praise of KDN??? And to make matters worse, the three replies follow one another. Bure kabisa nyinyi (wewe). Even a five year old can tell you are KDN employees. Actually I put wewe in quotes because Pinket, Zed and DJKasee could be one person!!! As kibaki would say "... ya kuku!! Bure kabisa!!"

@birdman and the KDN hireling

I am going to make this very easy for you to understand.

I care less if KDN is the biggest, the widest or the sexiest isp in Kenya.

I wouldn't give a damn if their internet provided a whole bowl of ice cream every time I clicked "enter" on my keyboard.

All I want is internet access that was paid for and customer service that works.

My experience with them motivates me to make sure that no human being I know considers them as an internet solution. I have a lot of friends on wazua and this is one of the ways of informing them.

In case you didn't get it the first time.

KDN has simply the worst customer care people working in any company in the republic of Kenya.

I will go back to my post

As we speak, I have my first 10 minute window today so I will post very fast before I get disconnected again.

I have written to about 10 so called officials in their company and no answer. Yesterday I got 2 more ticket numbers. I will call them again today and I will be given another ticket number.

Lesson for all

Its time for people to start sharing their experiences with these people. I have realised that most customer service guys just never studied "how to treat a client 2.0".



Caveat

I will post on this forum exactly when I get satisfaction including the customer service person as well as the tech guy.

in the meantime, I will keep on updating this post until it ranks higher than their own site.

@ Maichblack....I take this forum as serious as you do...If something is good ...it is ...it doesnt matter whether you noticed yesterday or today...KDN being the biggest Data Carrier i believe it has so many clients who can log in and post praises and critcs. Point of correction...i do not work for kdn!Infact as i post these comments am at Rwanda...a branch connected thru kdn. Its good to give credit where due...and please if i were you (being an intelligent wazua member as you put it) i wud avoid such a language coz u don know me neither do i know you.....Civilized bloggers talk sense!n BTW which service do you have from kdn? I would like to know...may be you have none of thier services....

I think it's not preposterous to conclude @Zed, @DjKasse, @Pinket are one and the same person or from the same company.

Not to worry, if you've heard the sentiments of frustrated clients, better time should be spent reaching out and trying to resolve the issues. Nobody's perfect!

I acknowledge that KDN currently offers fastest bandwidth for best price in Kenya at the moment. And were even first on fibre. So Wazua's given you free customer feedback - FIX THE DAMN issues and start by asking for the affected guys emails.

Worked with the guys as our data carrier. i give them 7 on a scale of 1-10. A few times had to push them bit hard during downtimes. But again every interaction is unique in its own way.

But don't you guys think its wrong for someone to wholly condemn KDN like that when most probably 95% of those talking have had no personal interaction or service from the data carrier?I don't like their Customer Care but I have met very many happy users offline, me included.

This negative thread is really climbing on Google Search,maybe that was the real aim of the person who started it.

Comment if you have used the service please and lets be fair.

Good judgement comes from experience and experience comes from bad judgement !

If this KDN closes, i will find an equivalent or better solution ! I dont mind from where/who, all i need is value for my money,..which at the moment i have from KDN. Am ready to change for a better option ??, anyone ?

Hmmmmm, interesting views here...(minus, @Zeds, and @Pinkets partisan comments)

KDN should just simply FIX THE DARN PROBLEM!!! rather than send their foot-soldiers to the front line to recite the KDN mantra!!!! i mean it makes them look sooo un-professional. Don't give out excuses, take responsibility!!! its that simple!

I think the question KDN should ask themselves is why they had to let this situation fester and reach such levels, when a client signs up for a service, it's only natural that they want to get what they pay for...

But, their (the KDN employees)response to this thread is a very good sign...Perhaps we should have this thread substitute KDN's customer care telephone number and email address, at least that way they will always be on their feet!

How about that?

Peace!!!

@ Alma get the escalation procedures next time you are in touch with their customer care [very powerful tool]

If your issue is not sorted within a certain time frame you send the mail to CEO, COO, CTO and cc the technical+customer care and with the pressure from above the issue will be sorted.

The people who are given priority when there are issues with KDN network are banks, telcos, large corporates [with branches in Rwanda ] medium and small companies followed by home home users in that specific order.

So you can see why some people in this post can say they get good service as they fall within the top three.

PS: Before anybody suggests use their products, I would like to point out I have used all of their products