Kenyan Oracle wrote:Did the branding of the place. For a traveller, it's a must visit
Nice...

Such emails will be a thing of the past...btw they are many...
"Thank you for your e mail below. I was still overseas when this came, and it has taken me a few days to catch up on my backlog. While writing, I should perhaps mention that I had to take a few flights while in the USA. These included 2 with American in First Class, 2 with commuter carriers, and one with Delta - your fellow Sky Team member - also in First Class. The American flights exceeded my expectations (which may not have been that high, after previous experiences with them). Their lounges at New York's La Guardia and Chicago airports were adequate, or even nice in the case of Chicago. The flight with Delta was fine while in the air, and the crew did try hard. But they did not offer a drinks service before taking off - the reason being that they were trying to board the economy class passengers quickly. Fair enough, but I would think this happens every day! And Delta do not have a lounge for their first class passengers at Denver airport. I realise that this is not a hub for them, and also that things are done differently in the USA, but Denver is a major commercial city, and I would have thought that First Class passengers travelling to New York's JFK airport would deserve the use of a lounge - mainly so that they could do some work before catching the plane. So, maybe it is not just Kenya Airways in the Skyteam alliance which has challenges with its service offering! This was at least as surprising as the two times I have caught KQ flights from Lusaka on the late night flight, only to find that there was no access to a business class lounge. "
possunt quia posse videntur