Sorry for the caps but I don't think you can get any lower than KDN corporate accounts.

First of all, they gave us an IP address in Tanzania.

For those who don't understand, this is illegal and can and has been used by terrorists to hide their exact location.

It took 1 Week to change something that normally takes 10 minutes. I don't even want to tell you how some IT guy can lie straight faced that the company IP was in Kenya.

Second. We paid for this corporate account last year before christmas.

One month later, we have had no day when we had internet connection.

I am serious. No internet connection that lasts more than 10 minutes before it is dropped.

Third I will talk about customer service...

@Muganda,

Trust me, I am taking a deep breath coz I have just about had it with this KDN people.

I will have more later. The IP issue is so criminal it is not even funny.

As I am writing this, I have yet to recieve a call from their customer service guys after I called at 8am today to complain about no service.

I have talked and written emails to about 8 fellows and ladies.

All I am told is that they are looking into it and they have a ticket number.

so forgive me if I am about to just bombard the internet with "I HATE KDN", and "KDN KENYA is a Scam", keywords.

ive never realy had issues with zuku...but thats just me

My former company was on KDN fibre and I have never seen speeds like those,ever!
It's however true that they take a long time depending one whether you are considered a big client. Their customer care also does not answer calls and instead gives you ticket numbers.
All said and done....guess what...I have used Corporate AccessKenya,KDN and Safaricom Wimax....and I would still go back to KDN!

@Muganda, where can i even start.....?..it took me numerous calls to access kenyaa to get them to send a team over!!!!, what i really hated was how they always "forward" your call to the suitable dept..."installations"..."projects", etc (and btw, this is a landline you are calling from your mobile---F@#k!!!).

It has been over a month since i paid for the service, and now that they decided that they "cannot proceed with the installation", (after that looong wait) Now i am following up on my refund----another tedious and ridiculously loooong and unclear process!!!! No one emailed me with information of how i will receive my refund, or at least to keep me in the "loop" of what i need to do or who i need to contact, etc....NOTHING!!!!!


I have sent emails to their customer care dept, but nothing yet! i need that cash to try my luck with another ISP (ahem...perhaps Zuku---and thats kinda like 'jumping out of the frying pan into the fire' ---i hear the zuku guys have terrible customer care!!!!).

I can now verify that the ISPs in Kenya have been weighed and measured and have been found WANTING!!!!

safcom charge like 45,000/month for their 512kbps WIMAX connection btw!!!!HAHA! thats another joke, WTF is up with our ISPs?

who knows of a "Better Option" ...pun intended!!!

@muganda, safaricom (speed-yes, cost---outrageous!), orange (good cost, but...) i need a reliable and sustainable solution for intense data! anything else?

Orange Nyumbani would be relatively good. BUT. They ask for too much personal info. they ask for your bank acount details+ PIN No. weeee! they are part Govt. owned!

Imagine your shock to check your bank account balance and see 33% less!!!hehe! TAX! WTF?

Kenyan ISPs... Very Tricky!

Hmmm so Kularaha can come to our rescue? i see...where is Kularaha! do we need a "KulaRaha-Light" (like, gotham city's 'bat-light') to alert him? the citizens of "Gotham" need help! hehe! HAHA!

Or, who is willing to be our Batman? the role of 'Joker' has been snapped up by our current ISPs!!!

Hehehe!.."why sooo serious?"

i realized that there is no ISP that is good enough. The best option there can be is if safaricom would offer an unlimited plan. I'm in some rural area and internet is just fine

alma

I am also there customer and i can attest that they have no customercare. They have some many quacks for contractors and they never reply to mails.

Forget about the tickets, once they connect you to support guy get his/her mobile and talk to teh guy directly.

@all of those out there who don't know what they are talking about!!!

KDN was one of the key players to bring fiber into Kenya, that same fiber that everybody was bickering about, and it has managed to expand their network to places you would never think of!

Yes customer support needs work, but rather than bog them down, why not suggest where to improve?? Every company starts of with problems...

I say congratulations to KDN for being the DATA carrier they started off wanting to be!!

Imagine Safaricom, AccessKenya, all the big players are on KDNs network!!!!!!!!!!!!!!!!!!!1

where would we be without you KDN?