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are you having trouble with your orange modem?
nmt
#1 Posted : Thursday, January 07, 2010 1:04:59 PM
Rank: New-farer


Joined: 1/7/2010
Posts: 27
Location: nairobi
Guys I'm going nuts, thanks to my modem. I'm trying too hard to finish my thesis but , to no avail.
My woes started when i realized that i cannot afford safaricom so i sold off the modem to acquire an orange one.

Now I'm persistently getting errors (especially error 678-cannot connect to the remote station), and my internet keeps getting disconnected every 5 minutes.

I brought the laptop to the ICT guys at work , who advised me to install an anti virus and i gladly installed kaspersky.
the problem persists.

ICT guys on the forum...any ideas..am traumatized beyond measure. I cannot afford another 90K if my thesis doesn't go through before June...please help.
marex
#2 Posted : Thursday, January 07, 2010 1:20:05 PM
Rank: Member


Joined: 10/4/2007
Posts: 656
never had trouble with oranhe modem....contact the telkom custoer care office.
The way I am
Evolve
#3 Posted : Thursday, January 07, 2010 1:31:23 PM
Rank: Member


Joined: 9/25/2007
Posts: 96
@nmt, I have been having similar problem. Bure kabisa orange.
poundfoolish
#4 Posted : Thursday, January 07, 2010 4:33:10 PM
Rank: Elder


Joined: 12/2/2009
Posts: 2,458
Location: Nairobi
Had the same problem too initially...
i think its a problem to do with its installation or 2. the network strengh in ur area..

so try reinstalling the thing...and make sure you follow all instructions.. including disabling your antivirus at a point...

nmt
#5 Posted : Friday, January 08, 2010 5:13:34 AM
Rank: New-farer


Joined: 1/7/2010
Posts: 27
Location: nairobi
Thanks guys. That modem is giving me sleepless nights. Lemmie try shutting it down and reinstalling again.
thanks again guys.
I'll give you the feedback.
Jaguar
#6 Posted : Friday, January 08, 2010 6:07:48 AM
Rank: Member


Joined: 6/7/2007
Posts: 263
Location: humu humu
go to my network places>view network connections
check whether there is a connection called "Z-connect"
if its there, its the cause of your troubles, its actually a virus.
There are two ways that i know of dealing with it
1. right click z-connect, select properties, set the phone number to *99# and save. From now you will be using it to connect instead of clicking connect on the modem dashboard

2. install avira antivirus and update it. (first uninstall all previous antivirus. Avira will be able to detect the z-connect virus as it tries to access your internet connection when you click connect on the modem dashboard software. You will simply select 'deny access' when its detected and your connection wont disconnect. The virus will also be quarantined.

All the best
nmt
#7 Posted : Friday, January 08, 2010 10:55:50 AM
Rank: New-farer


Joined: 1/7/2010
Posts: 27
Location: nairobi
@ Jaguar....ooh thanks. its actually there.
lemmie go try the *99 .
thanks so so much. i'll update you on the progress.
nmt
#8 Posted : Saturday, January 09, 2010 10:40:38 AM
Rank: New-farer


Joined: 1/7/2010
Posts: 27
Location: nairobi
@Jaguar, Imagine the *99# refused to work, so i choose to use the 777 thingie 4 orange n it finally did. i'm so relieved.
thanks so so much. I couldn't download Avira coz av already got Kaspersky.
thanks again a heap.
Jaguar
#9 Posted : Saturday, January 09, 2010 12:57:56 PM
Rank: Member


Joined: 6/7/2007
Posts: 263
Location: humu humu
good to know it worked. I thought you are using orange gsm which uses *99# (same for zain, saf, yu)
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