@ MUkiha
it was some X account, something like that.
there was nothing like fixed or anything like it.
i am still angry at I&M bank from that day on
i never understand how a cheque can be deposited on a monday and the folowwing week, it is not mature yet.
plus being told that for me to access more than 20k, i have to close my account.
infact i submitted my ATM there and then and the customer service lady destroyed it in my presence, but i cared less, all i wanted was to be as far away as possible from I&M bank.

@ali; Pole sana. That's the first major complaint I've heard about I&M

One time I deposited a cheque at I&M on a Monday and on Friday the cash had still not been cleared. I called the call centre and in five minutes the transaction was rectified....they then called me back to advise me that the error has been corrected [sio ile maneno of "we will call you back" and then they forget about you!]

Actually, if a bank doesn't clear your cheque within four business days, you should report them to the KBA. Action will be taken...including suspension from clearing house etc.

@vituvingi sana

nimekumbuka, it was NextGen Account
late last year, they had a promo where new accounts could win money.
an agent of theirs introduced me and i was quick to open. I am forgeting the real name.
my branch was Kenyatta avenue...
No bad blood but from that day, i cannot stand even their adverts, it always remind me of that customer care lady using makasi to cut my ATM into two and requesting me to wait for 15 minutes as my account is being closed so that i can access my cash.
Next Gen account, i have rememberd, it was called NextGen account

@all - I am not sure about NextGen. I thought it was just a feature they had. I have a current account (bahati) which does offer me e-mailed statements, sms enquiries, etc

@stonemimi - This is viral marketing. It happens because folks are happy with the product/service. I am not an employee of YU, Safaricom or I&M. Just a customer.

Yet I am a fan of
- YU (customer service + prices)
- safricom data (speed & portability)
- I&M coz of service & products

I am also pissed at CFC stanbic - reason why I switched. Which is your bank?

@stonemimi;

I&M has superior service, especially for transaction accounts. BTW the have consistently won the Banking Survey under the Customer Service category.

Try them out