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Safaricom Data issues
Rank: Elder Joined: 12/9/2009 Posts: 6,592 Location: Nairobi
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Why is it that I have a 3G phone and tablet and they are always on Edge??? Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.
BBI will solve it :)
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Rank: Elder Joined: 12/17/2009 Posts: 3,583 Location: Kenya
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your location, and signal strength
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Rank: Member Joined: 3/25/2013 Posts: 552 Location: Asgard
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2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. May be your location does not have 3g connectivity
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Rank: Member Joined: 4/24/2009 Posts: 72
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Force Phone to be on 3G only in Network Settings
Check the 3G signal strength
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Rank: Member Joined: 7/8/2013 Posts: 126
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and also, nowadays these safaricon bundles dont last. i dont know if they have upped their thievery.
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Rank: Elder Joined: 5/1/2010 Posts: 3,024 Location: Hapa
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omhangla wrote:and also, nowadays these safaricon bundles dont last. i dont know if they have upped their thievery. thievery definitely up! may be to pay for that 'celebating' billboard Float like a butterfly, sting like a bee. - Muhammad Ali🐝
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Rank: Veteran Joined: 5/20/2008 Posts: 1,126 Location: Nairobi
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2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. It may be on Edge by default to save data bundles. Change to 3G. See your network settings.JOIN MY FREE MINI-COURSE FOR WRITERS. CLICK HERE
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Rank: Elder Joined: 12/4/2009 Posts: 10,671 Location: NAIROBI
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@2012 Check whether your phone is on energy saving that may be the cause. or the coverage of 3G in your area is not optimised well Wealth is built through a relatively simple equation
Wealth=Income + Investments - Lifestyle
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Rank: Member Joined: 3/25/2013 Posts: 552 Location: Asgard
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2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. Also check if you have the new 3g sim cards, the old ones are 2g
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Rank: Member Joined: 7/31/2007 Posts: 341
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iller wrote:2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. Also check if you have the new 3g sim cards, the old ones are 2g This one is a lie. The SIM card has nothing to do with 3G or 2G coverage, it depends on the base station serving your location...
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Rank: Veteran Joined: 7/5/2010 Posts: 2,061 Location: Nairobi
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There are too many subscribers nearby where you are operating your device ...3G has a mechanism called cell breathing/shrinking where 2 things happen when too many subs use up the capacity i) you are handed to a nearby or overlapping cell and if all neighbouring cells are full ... ii) QoS is degraded (this is why you are dropped to the EDGE protocol)... actual technical details of how this works involve radio and topology math, very intense stuff 
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Rank: New-farer Joined: 9/24/2012 Posts: 63
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2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. If it is always then as advised you need to check the settings on your gadgets. If it drops frequently then it could be an issue with 3G coverage in your location. Either way, i think calling their customer care is still your best bet for faster trubleshooting. Above all, guard your heart, for it is the wellspring of life.
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Rank: Veteran Joined: 11/9/2009 Posts: 2,003
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iller wrote:2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. Also check if you have the new 3g sim cards, the old ones are 2g  People can say anything!
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Rank: Member Joined: 3/25/2013 Posts: 552 Location: Asgard
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radio wrote:iller wrote:2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. Also check if you have the new 3g sim cards, the old ones are 2g People can say anything! i was at safcom the otherday getting a new phone and one of the customer service guys told me that, i did not make that shit up
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Rank: Member Joined: 10/4/2007 Posts: 656
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If you stay around Nyayo Estate, pole. NSSF has barred Safaricom from upgrading its 3g Network The way I am
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Rank: Member Joined: 10/19/2009 Posts: 671 Location: Nairobi
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chris79 wrote:iller wrote:2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. Also check if you have the new 3g sim cards, the old ones are 2g This one is a lie. The SIM card has nothing to do with 3G or 2G coverage, it depends on the base station serving your location... I think for 2G and 3G, standard sim card can be used. But 4G will need "compatible" sim card and phone. Glad to be corrected. On the issue about dropping n/w, like @quicksand says, it could be congestion and/or coverage. KR,
Life is joy, death is peace, but the transition is very difficult.
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Rank: Elder Joined: 10/9/2008 Posts: 5,389
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iller wrote:2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. Also check if you have the new 3g sim cards, the old ones are 2g This is 'ill' advice, infact it's 'iller' than any other that's been given.
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Rank: Elder Joined: 10/9/2008 Posts: 5,389
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2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. Also check if your phone is genuine and not a 2G Samsong ching chong.
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Rank: Member Joined: 3/25/2013 Posts: 552 Location: Asgard
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jaggernaut wrote:iller wrote:2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. Also check if you have the new 3g sim cards, the old ones are 2g This is 'ill' advice, infact it's 'iller' than any other that's been given. tulia boss, now guys want put my nuts on a guillotine because of what i said, that is what i was told and after googling this is what i found Quote: A regular SIM card comes with 32KB of onSIM memory which was sufficient to manipulate data on 2G network. but a 3G SIM card has 128KB of onSIM memory which is beneficial to handle high speed data Tulizeni mb*r*
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Rank: Member Joined: 4/15/2009 Posts: 371
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iller wrote:jaggernaut wrote:iller wrote:2012 wrote:Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS. Also check if you have the new 3g sim cards, the old ones are 2g This is 'ill' advice, infact it's 'iller' than any other that's been given. tulia boss, now guys want put my nuts on a guillotine because of what i said, that is what i was told and after googling this is what i found Quote: A regular SIM card comes with 32KB of onSIM memory which was sufficient to manipulate data on 2G network. but a 3G SIM card has 128KB of onSIM memory which is beneficial to handle high speed data Tulizeni mb*r* Have you changed the network setting to 'Dual Mode' or 'WCDMA only'?
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