After being disappointed by several banks, I am starting this thread to gather experiences from others about which banks they use and what they like or dislike about them. I hope it will serve as a useful resource for people shopping for a personal bank account. I happen to be doing exactly that after getting frustrated with my current bank. Your contribution will be highly appreciated.

In terms of customer service...nobody beats CFC Stanbic...talking from personel experience

Here too. Although as things stand now I don't care much for bank loans.

My experience with kcb is nothing to write home about, from frequent ATM breakdowns, long queues in banking hall and a general lackluster approach to their work, whatever they perceive it to be. The day you need a loan from them, it'll take we'll over three weeks for the same to be approved/effected. And yeah, they do not offer asset financing facilities to individual customers, only corporates.

Meanwhile, across the road at mwangi's, matters aren't any better. Their ATMs have a penchant for breaking down around end month (my pal swears it's a ploy to force OTC withdrawals which cost more) and they generally believe that we have nothing better to do other than socialize in banking queues.

I have used Standard Chartered all my working life. Great for everything.
Recently, I have also started using I&M. So far no problems.

My experience with Barclays and StanChat has been good. Barclays is better due to a wider branch and ATM network. Internet banking is good and they even launched Android and IOS app yesterday if you are tech-savvy.

I was with BBK for a few years at their Lavington Green branch. Terrible service.

Moved to the close by I&M at Valley Field. Great service. You have an account manager allocated to you, and you can call them anytime.

As for SCB, I don't think BBK even comes close in service.

My 2 cents anyway. Different strokes for different folks