My name is Tosh. I'm new in the area. Registered a couple of months ago and didn't start anything until now. My main areas of interest are in quality and performance measurement and hopefully there are people here who share a similar interest.

I also like most of the discussions that happen in here related to investments and making money.

I'm thinking of opening my small biz which will concentrate of performance measurement for some organisations in Nairobi etc.. The business in Mystery Shopping with the aim of understanding client expectations, assess levels of satisfaction and identify priorities for improvement. Would this work in Kenya?

Thought Tosh would be easier name than Rajolghani... so I'll go with Tosh.

I'm male for sure, 5 fingers and the next CEO at Capital Markets I'm not quite on top of things when it comes to that I'm learning from the forum for now and hopefully I can name names in the future.

@tosh,I'm also interested in quality and performance measurements. It's a prime area especially in Africa but I doubt its yet of age. Two problems exist with such organizations worldwide both dealing with recommendations. Organizations can bribe you to give flattering remarks and observations about them and the second one is if you give negative feedback how are you going to ensure the organization will choose to implement them.