Sounds bad,but should'nt the Nairobi Water Company step up and sought out this. Afterall they are the one's who send the bills and bank the cheques.
If they can't handle it then they should escalate it to City Hall,Maji House etc all the way to PM/Kiguoya's plate.
I guess if you can't win with facts,you can always pen bile-laced,xenophobic rants to distract everyone.
"The purpose of bureaucracy is to compensate for incompetence and lack of discipline." James Collins