I was very pissed off by SafCon over the weekend. I dial an Australian number,it just rings - it isn't picked,no diverts,nothing!!!! Then on checking my credit,SafCon has deducted almost 200/=. I call customer care and they tell me they normally update their records after an hour - call later. This I do and the jamaa tells me their record ahows the call went through and hence the deduction. I tell him it didn't,I'm put on hold.... finally he tells me someone will call me. I'm called after some time by someone who is not very helpful,asked a couple of questions and she promises to get back to me - which she doesn't!! Yesterday I try to call the same number (which I have successfully been calling before last week) and again it chews my credit before the call goes through! I call customer care again and they tell me to hold on to my horses until 48 hours are over - that's the normal/average time they take to respond to such issues. 'Your issue has been forwarded!'. In the mean time,my credit is gone plus I can't dial the number coz the same problem keeps recurring - what the hell??
By the way,which is the cheapest line when it comes to international calls? I really have to move from SafCon. Fifty bob a minute to call Australia for example is nothing short of highway robbery!!!
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.