Everybody goes through some tribulations every once in a while..Even the best hotels here in the States face uphill battles sometimes but that does not neccessarily mean that they are inept or incopetent. I once got my hotel reservation at a top of the line hotel chain here in the States so comically mixed up it would make this Mukiha saga sound like world class customer service....Let's cut Sarova some slack here.

I have been a loyal customer of Sarova everytime I visit Jamhuri so I have to step in and vouch for them. They are still a tremendous hotel and I will still be a customer whenever am in town. Nobody, especially businesses, is perfect. Let's not ruin this establishment's name over one random isolated incident...(that we know of)...

The sad thing about it is that bad publicity travels at warp speed, but the good is largely ignored...Let's be positive and look at the good side and be a little more objective. It's easy to fall prey to negativity and that's why negative news and train wrecks (figuratively speaking) attract the most viewers...That mindset can be detrimental.

....no comment, but i love whitesands

@joy.morai,maybe you need to find mukiha and introduce him to the zawadi club ASAP

@joy.morai you serve horrible food at Whitesands. It tastes like cat food. I wouldnt recommend it to anyone.

What were you thinking?

Eating Cat food that is?

How often have you have you been served at the White Sands.

Perhaps there is something very wrong with your taste buds. But then again, what would you expect of somebody who eats cat food?

Are you Filipino by any chance? You should try what they call "balut"

@ Kollabo: Too harsh on the guys even after apologizing. I am sure Whitesands is not the worst of the hotels in this country. A person who has traveled to many places on the globe and experienced different service levels will not use such a tone. In anything, they there menu is dominated with "international cuisine" and not what you find in your local restaurant.

@ Essyk! Why the obsession with Europeans?

First of all, kudos to Whitesands for responding and apologizing to Mukiha. The fact that they even patronize wazua.co.ke displays some form of progress.

With regard to kollabo's comment; I think that Whitesands is Kenya's second largest hotel in terms of bed occupancy after Nairobi Intercontinental. The food is therefore cooked wholesale not unlike CCU at the UoN.

So if you are looking for better cuisine maybe you should take the B&B option and eat lunch and dinner elsewhere. In the end it will be Mukiha's decision.

Mombasa Continental is a very very nice hotel.

..Enough of the slating Sarova Whitesands have apologised and we move on, judging by sixe there food is not all that bad (i love there variety b-fast) among the best in the coast in my opinion however i have always like dit coz the Jet Ski's well that's just me.

I think what a lot of hotels should embark on is customer service esp when it comes to local toursim, i think this is sorely lacking, i was in Mt Kenya Safari club with family 2 weekends ago and everything took that bit extra something that infuriated wifey, we dint have a waiter "guarding" us as they did with other foregin guests maybe coz well we are local, my cocktail orders took that bit longer, oftenly getting them wrong,we literary had to beg them to put on the fire at the fire place but great amenitites all in all it was a great experience however some sensitizing of the staff could go a long-way esp in regards to local guests.