Keeping the agent happy is key to maintaining the vast network of agents that Safaricom has. Commissions are paid promptly and allow a majority to make money from their investments. And that's one of the reasons why the other competitors have not been able to attract agents to their business since in their short sighted attempt to undercut safaricom with lower charges, the margins their agents get are negligible. I have seen two airtel money agents in my neighbourhood rebrand their outlets to mpesa simply because they were not making enough money from airtel.

I read this somewhere "if you want to withdraw 200 (now costs 25/), withdraw 100/ twice & save 5bob. If you want to withdraw 10k (now costs 145/)withdraw it twice i.e 7500 (cost 75bob) & 2500 (cost 25bob), you save 45bob. If you want to withdraw 40k (now costs 250/) withdraw it twice i.e 35k (cost 170) & 5k (cost 60/),you save 20 bob

@Mukiha, convenience goes a long way in determining the market, for Safcom customers, it is very easy to get an MPESA agent....that's why people have a different service provider for one phone, and maintain the other line for Safcom...

I’m not a specialist in these things but I feel that this might be a bad idea for Scom. And since MJ left they no longer seem to be as innovative as they used to be.