njoki,
pole about yr car/sis axdent.
Some years back i had a car written off.
Completed paperwork- Claim,Abstract, Logbook,Drivers licence, Took me 2 days. Garage estimate took 7 days. Assesors report took 3 days. Waiting period before Discharge Voucher came from Insurer= 33days. Cheque for settlement took 7 days. The Insurer was UAP.Overall i thought they were extremely good and didnt have to do much. However, due to some personal circumstances i moved on and am now elsewhere. Ensure your sis/broker or whoever has done their bit properly
"For i am the master and the captain of my fate"