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KENOL/KOBIL
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Genghis Khan
#2081 Posted : Saturday, November 05, 2011 12:10:42 PM
Rank: Member

Joined: 8/5/2010
Posts: 335
Location: Nairobi
KK have been consistently letting me down of late. I do my monthly budget and deposit my 10k fuel money on my card then i am forced to pay cash. And I cant withdraw the money on card anywhere. KK needs to relook at their franchise guys, some are not serious business people.

One near my home was closed for renovation just after I got my card maybe 6months ago, another has a faulty card POS machine for 2months and the owner doesn't seem to care much

The other on my way from work does not have POS at all, one wonders why

My last resort is the Kenol in hurlingham (unless I want to get into CBD traffic) and it mostly runs out of product by 6pm on discount days

Some staff can use POS and some can't. Some grown up man tells me "yule ndio anaweza kutumia card, mimi sijui, ngojea kidogo atakusaidia"... I don't work for KK and I've never had training but I can use it.... It asks for mileage, a password and few other things... unless I cant read English I should be able to learn in under 5minutes

Also why would a station with 8 pumps have one POS?
"I'd rather be lucky than clever... every time!" - ME
"The problem is not what we don't know... it's what we know for sure that just ain't!" - MARK TWAIN
"Space we can recover... time never!" - NAPOLEON BONAPARTE
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  | | Edit by user: Saturday, November 05, 2011 12:15 PM | Reason: Not specified
Jamani
#2082 Posted : Saturday, November 05, 2011 12:15:58 PM
Rank: Elder

Joined: 9/12/2006
Posts: 1,554
Genghis Khan wrote:
KK have been consistently letting me down of late. I do my monthly budget and deposit my 10k fuel money on my card then i am forced to pay cash. And I cant withdraw the money on card anywhere. KK needs to relook at their franchise guys, some are not serious business people.

One near my home was closed for renovation just after I got my card maybe 6months ago, another has a faulty card POS machine for 2months and the owner doesn't seem to care much

The other on my way from work does not have POS at all, one wonders why

My last resort is the Kenol in hurlingham (unless I want to get into CBD traffic) and it mostly runs out of product by 6pm on discount days

Some staff can use POS and some can't. Some grown up man tells me "yule ndio anaweza kutumia Card, mimi sijui, ngojea kidogo atakusaidia"... I don't work for KK and I've never had training but I can use it.... It asks for mileage, a pasword and few other things... unless I cant read English I should be able to learn in 5minutes

Also why would a station with 8 pumps have one POS?


Am sure if you raise the above with KK, something will be done, here is their email kenkob@kenkob.co.ke
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Jamani
#2083 Posted : Saturday, November 05, 2011 12:21:24 PM
Rank: Elder

Joined: 9/12/2006
Posts: 1,554
Jamani wrote:
Genghis Khan wrote:
KK have been consistently letting me down of late. I do my monthly budget and deposit my 10k fuel money on my card then i am forced to pay cash. And I cant withdraw the money on card anywhere. KK needs to relook at their franchise guys, some are not serious business people.

One near my home was closed for renovation just after I got my card maybe 6months ago, another has a faulty card POS machine for 2months and the owner doesn't seem to care much

The other on my way from work does not have POS at all, one wonders why

My last resort is the Kenol in hurlingham (unless I want to get into CBD traffic) and it mostly runs out of product by 6pm on discount days

Some staff can use POS and some can't. Some grown up man tells me "yule ndio anaweza kutumia Card, mimi sijui, ngojea kidogo atakusaidia"... I don't work for KK and I've never had training but I can use it.... It asks for mileage, a pasword and few other things... unless I cant read English I should be able to learn in 5minutes

Also why would a station with 8 pumps have one POS?


Am sure if you raise the above with KK, something will be done, here is their email kenkob@kenkob.co.ke


On your behalf and mine as an invest I sent this link for their attention/action
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Genghis Khan
#2084 Posted : Monday, November 07, 2011 6:13:10 AM
Rank: Member

Joined: 8/5/2010
Posts: 335
Location: Nairobi
Jamani wrote:
Jamani wrote:
Genghis Khan wrote:
KK have been consistently letting me down of late. I do my monthly budget and deposit my 10k fuel money on my card then i am forced to pay cash. And I cant withdraw the money on card anywhere. KK needs to relook at their franchise guys, some are not serious business people.

One near my home was closed for renovation just after I got my card maybe 6months ago, another has a faulty card POS machine for 2months and the owner doesn't seem to care much

The other on my way from work does not have POS at all, one wonders why

My last resort is the Kenol in hurlingham (unless I want to get into CBD traffic) and it mostly runs out of product by 6pm on discount days

Some staff can use POS and some can't. Some grown up man tells me "yule ndio anaweza kutumia Card, mimi sijui, ngojea kidogo atakusaidia"... I don't work for KK and I've never had training but I can use it.... It asks for mileage, a pasword and few other things... unless I cant read English I should be able to learn in 5minutes

Also why would a station with 8 pumps have one POS?


Am sure if you raise the above with KK, something will be done, here is their email kenkob@kenkob.co.ke


On your behalf and mine as an invest I sent this link for their attention/action

Actually i have in some ways, a friend of mine works in the Kcard section and i have vented to him. I'll drop them a formal email, we'll see...
"I'd rather be lucky than clever... every time!" - ME
"The problem is not what we don't know... it's what we know for sure that just ain't!" - MARK TWAIN
"Space we can recover... time never!" - NAPOLEON BONAPARTE
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VituVingiSana
#2085 Posted : Monday, November 07, 2011 3:15:08 PM
Rank: Chief

Joined: 1/3/2007
Posts: 18,363
Location: Nairobi
Genghis Khan wrote:
KK have been consistently letting me down of late. I do my monthly budget and deposit my 10k fuel money on my card then i am forced to pay cash. And I cant withdraw the money on card anywhere. KK needs to relook at their franchise guys, some are not serious business people.

One near my home was closed for renovation just after I got my card maybe 6months ago, another has a faulty card POS machine for 2months and the owner doesn't seem to care much

The other on my way from work does not have POS at all, one wonders why

My last resort is the Kenol in hurlingham (unless I want to get into CBD traffic) and it mostly runs out of product by 6pm on discount days

Some staff can use POS and some can't. Some grown up man tells me "yule ndio anaweza kutumia card, mimi sijui, ngojea kidogo atakusaidia"... I don't work for KK and I've never had training but I can use it.... It asks for mileage, a password and few other things... unless I cant read English I should be able to learn in under 5minutes

Also why would a station with 8 pumps have one POS?

@GG Try k-card@kenkob.co.ke & I am sure they will get back to you. TEL +254-20-2755285
Greedy when others are fearful. Very fearful when others are greedy - to paraphrase Warren Buffett
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Genghis Khan
#2086 Posted : Monday, November 07, 2011 7:31:48 PM
Rank: Member

Joined: 8/5/2010
Posts: 335
Location: Nairobi
VituVingiSana wrote:
Genghis Khan wrote:
KK have been consistently letting me down of late. I do my monthly budget and deposit my 10k fuel money on my card then i am forced to pay cash. And I cant withdraw the money on card anywhere. KK needs to relook at their franchise guys, some are not serious business people.

One near my home was closed for renovation just after I got my card maybe 6months ago, another has a faulty card POS machine for 2months and the owner doesn't seem to care much

The other on my way from work does not have POS at all, one wonders why

My last resort is the Kenol in hurlingham (unless I want to get into CBD traffic) and it mostly runs out of product by 6pm on discount days

Some staff can use POS and some can't. Some grown up man tells me "yule ndio anaweza kutumia card, mimi sijui, ngojea kidogo atakusaidia"... I don't work for KK and I've never had training but I can use it.... It asks for mileage, a password and few other things... unless I cant read English I should be able to learn in under 5minutes

Also why would a station with 8 pumps have one POS?

@GG Try k-card@kenkob.co.ke & I am sure they will get back to you. TEL +254-20-2755285

Sawa will do.

Don't worry brother, I won't throw away my card and kill your goosesmile ...
"I'd rather be lucky than clever... every time!" - ME
"The problem is not what we don't know... it's what we know for sure that just ain't!" - MARK TWAIN
"Space we can recover... time never!" - NAPOLEON BONAPARTE
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guru267
#2087 Posted : Monday, November 07, 2011 8:47:39 PM
Rank: Elder

Joined: 1/21/2010
Posts: 6,675
Location: Nairobi
Nice to see some dedicated shareholders here...

good lookin out!! Applause
Mark 12:29
Deuteronomy 4:16
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VituVingiSana
#2088 Posted : Tuesday, November 08, 2011 2:09:26 AM
Rank: Chief

Joined: 1/3/2007
Posts: 18,363
Location: Nairobi
LOL... @GG @guru - We are the type of shareholders who KK loves!

I will not fill up anywhere else unless I have no choice! Of course, the 5/- discount on Sunday helps! It's a 4% discount for me & with 122/- a litre... every penny helps!

PLUS... I get a tiny, tiny percentage of my 122/- back as a dividend!!!
Greedy when others are fearful. Very fearful when others are greedy - to paraphrase Warren Buffett
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Cde Monomotapa
#2089 Posted : Tuesday, November 08, 2011 5:32:39 AM
Rank: Chief

Joined: 1/13/2011
Posts: 5,964
guru267 wrote:
Nice to see some dedicated shareholders here...

good lookin out!! Applause

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Aguytrying
#2090 Posted : Friday, November 11, 2011 9:56:06 PM
Rank: Elder

Joined: 7/11/2010
Posts: 5,040
Today i rejoined the best share on the NSE. Its good to be back folks. I've held out since ex-div. If it goes lower or not, i will just keep buying. Glad to be back in.
The investor's chief problem - and even his worst enemy - is likely to be himself
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