If u are thinking of getting your son's or daughter's birth certificate please make sure u have something from sh.1500 in your pocket. The 'ONE DAY RULE' doesn't apply, so don't imagine u will fill the forms and go home with the birth certificate. Another thing, don't follow the laid down procedure of filling forms and waiting and expect to go anywhere: your filled form will always get lost when u go back the day u were told to return to their offices until u realise what u are supposed to do(give a bribe). There's another informal corrupt channel to follow: just give your documents and filled form to a broker/middleman plus a sh.1500 and above bribe and leave everything to him. Don't forget to be very careful and also learn to tell a conman from a broker. THAT'S THE KENYA WE LIVE IN.

Well! That and the problem i hear people say exist at the lands ministry is enough to scare every kenyan or at least this one angry guy(me) that has a child and wants to buy land to build a home for his/her family. If i could get alot of dough i'd relocate to another country where things are much easier and am hoping that too, wouldn't be made difficult by a few kenyans who are corrupt to their bone narrows and are also not willing to do their jobs. Why would i say, I AM PROUD TO BE KENYAN? Give me a reason now.

I agree - starve the beast. I remember acting daft when it looked like someone wanted to get bribed, raising my voice a lot, asking for clear directions / guidance on the process e.g. asking what it is I'm waiting for, who is supposed to do it, can they be reached on phone or cant someone else do it etc.
Its your country - demand for services.
The problem is that we're the same people who keep feeding the beast and then complaining about how things cant done unless you pay a bribe.

At this rate we will be asking for a bribe just to give directions to someone who can't find his way to somewhere. If he doesn't give the bribe we would just lead him to the opposite direction just so he knows nothing is for free in kenya.

@Ms Mkenya What's this complaint office and what is that boss's job title? I think the WATCHMAN idea is a good one since emails to their enquiry and complaints email addresses don't get thro'. It's like they block u and on purpose. Why give the email addresses to the public in the first place. Give me a reason to proudly say am kenyan.

@user u are so lucky. Maybe am not kenyan enough to get services there. The last time i checked i still had my kenyan birth certificate and i was still the son of two kenyan parents

@ Josiah. I got the certs for my children over December and this took me some two weeks.Luckily I was on leave and decided to be patient through the process. It worked even after one of the brokers asked how fast I needed them.I just told him am in no hurry and he backed off.

Probably one of these fellows approached you and fell for his antics, knowing that u were in a hurry must want to make u believe how tedious the process is.

Last April I also went to register a business and it has taken me one month to get the cert at Sheria Hse (though at one time I had to be a drama King to get my message across).

All in all at least service delivery is there if you can compare with some decade ago.

Cause drama but dont mention you gave the shs.1500

@ Jo, allow me to get back to you on monday with that complaints office detail.
Glad to hear all you others are being drama kings n queens .
By the way these days even renewing a passport is easy . Kuna hope.

Or maybe some people are treated badly and some are treated well and they get the services. In my case i have been so unlucky but am hoping to get the certificate soon.

@Josiah,why would you deal with a broker when it is easier to follow the correct procedure..simply ignore the brokers.I also agree that things have improved much in some of these government offices.except lands offices of course.