D&B - thanks for acknowledging your clients and addressing the issue in writing,hopefully the services are being improved and dealt with.
@semaj - It's people like you who complain for the sake of complaining,if you get a response you complain,if you don't get a response you complain. The solution is very simple if you don't like the service,transfer to another broker and hope for the best.
'Not all chemicals are bad. Without chemicals such as hydrogen and oxygen,for example there would be no way to make water,a vital ingredient in beer.' Dave Barry