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Dyer and Blair arrogant staffs
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Dexter
#31 Posted : Friday, June 20, 2008 12:17:00 AM
Rank: Member

Joined: 11/28/2006
Posts: 18
I had a bad experience with them the 1st day i opened an account with them. I have never transacted with them coz of their first impression. I must say they called me after i had written a heartfelt email. The ka chic who called me spoke like she had a gun held to her head and was being forced to apologise. Yaani ilitoka na uchungu sana. I accepted their apology but the damage had already been done.

I have been with suntra. Though they are not perfect,they try hard and know how to speak to clients. I must commend Warutere. Though he has never served me,i was impressed enough to notice his good work and remember his name. Keep it up man,you will go very far. I must mention that Johnson has been of big help to me. I make my orders via email and everything goes well. incase the price goes up,they sell at the higher price than my order.

Style up D&B!
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surambili
#32 Posted : Monday, June 23, 2008 7:56:00 AM
Rank: Member

Joined: 6/10/2008
Posts: 10
How is NIC capital? i want to move my shi* ASAP!!!!

We Can't Direct the Wind but We Can Adjust the Sails~
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simonkabz
#33 Posted : Monday, June 23, 2008 8:11:00 AM
Rank: Elder

Joined: 3/2/2007
Posts: 8,776
Location: Cameroon
I have been with suntra,no major complaints. They are fairly consistent n reliable,just understaffed.

The Way Of The Tiger
TULIA.........UFUNZWE!
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dyerandblair
#34 Posted : Monday, June 30, 2008 2:08:00 PM
Rank: Member

Joined: 6/27/2008
Posts: 1
Dear Investor:

To all who raised their concerns,thank you for the feedback that you have posted on this site since through it we are able to evaluate ourselves and rectify our faults while at the same time strengthening our weaker points.

On behalf of the management and the Dyer and Blair team,I sincerely apologize for any inconveniences encountered by our clients during this period of the IPO.

We strive to ensure that we give quality service to all our clients. It is our wish to make all our stakeholders proud to be associated with Dyer and Blair Investment Bank.

The company policy is to employ a qualified and competent team that is dynamic and efficient in their dealings with our customers. We appreciate feedback whenever there are lapses in our service delivery in order to serve you better.

Concerning the Safaricom refunds,brokers have no influence on where and how the money is sent. The Receiving bank routes the money to the investor depending on the details provided on the application form. If for one reason or the other the bank does not credit your account with the money,then the best thing to do is to leave your details with us where we can follow up.

Kindly,note that all the concerns that have been raised in this forum are being addressed. We would appreciate if you can get in touch with us and provide us with your details so that we can be able to serve you better.

Our contacts:
Phone numbers:
Nairobi:
3240000
3240146
3240132
3240101
3240149

Mombasa:
41-2319048

Email: shares@dyerandblair.com

You can also send me an email at mativo@dyerandblair.com or call me on 3240153.


Dyer and Blair Investment Bank Ltd

9th Floor,Loita Hse,Loita Street

Tel: +254 20 3240153

Cell: +254 721 787532

Fax: +254 20 3240114
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doh
#35 Posted : Monday, June 30, 2008 2:16:00 PM
Rank: Member

Joined: 4/15/2008
Posts: 58
Good to hear from D&B. This is the first step in good customer service. Feedback. If you walk the talk SK members may all end up to be your clients.

info is money
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meshaque
#36 Posted : Monday, June 30, 2008 2:39:00 PM
Rank: Member

Joined: 6/17/2008
Posts: 36
Location: Nairobi
Thats Great! i H ve been there recently and i should say i was kinda impressed with the service they offered. Keep up the good work dyer.


meshack
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Mwendabio
#37 Posted : Monday, June 30, 2008 2:51:00 PM
Rank: Member

Joined: 1/13/2007
Posts: 6
D&B services are generally good. May be some of you met contracted staff during the IPO who did not really care much about the D&B image. Now,with all the post-IPO work,expect some staff to succumb to load pressure and resort to 'escapism' behaviour.

Better to have stolen,than to be caught stealing!
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jam
#38 Posted : Monday, June 30, 2008 3:30:00 PM
Rank: Member

Joined: 6/19/2008
Posts: 3


mvito@ D&B

Whatever you' ve done in the last couple to days is WORKING! THE SERVICE IS MUCH,MUCH BETTER. KEEP IT GOING,..... 'NOW YOU KNOW WE KNOW.'


jam
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oliver twist
#39 Posted : Monday, June 30, 2008 3:39:00 PM
Rank: Member

Joined: 4/29/2008
Posts: 2
A freind adviced me to move from D&B to Reliable.
Anyone dealt with reliable? how are their services?
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anasazi
#40 Posted : Monday, June 30, 2008 3:51:00 PM
Rank: Veteran

Joined: 6/8/2007
Posts: 675
This is a good response from Dyer. It's always better to do this than responding in escapism,as someone said. Let's give them a chance and see the results.
Form is temporary, class is permanent
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