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Dyer and Blair arrogant staffs
integrity
#11 Posted : Wednesday, June 18, 2008 4:59:00 PM
Rank: Member

Joined: 6/18/2008
Posts: 1
That's the character of D & B staff. Went there for transfers and was shocked by the poor PR from the staff. Thought maybe coz it was slightly after lunch maybe they had not eaten and also the long que so decided to go the following morning only to find the same thing. Went back with my forms and am now with cfc. Jipange and move on to another ...


People with no vision perish
surambili
#12 Posted : Wednesday, June 18, 2008 5:01:00 PM
Rank: Member

Joined: 6/10/2008
Posts: 10
Thnx man will do that!!

Whats required of me to move my stuff? Are they going to charge me for moving? whats the procedure?

We Can't Direct the Wind but We Can Adjust the Sails~
Vusa
#13 Posted : Thursday, June 19, 2008 7:02:00 AM
Rank: Member

Joined: 5/17/2008
Posts: 7
@ Contrarian:

You may have a point about Kenyans going round the rules,but a customer remains a customer and there are better ways of dealing with a complaint than telling customers to get lost and come back with proper ID then line up for again for two hours hours.

You may overlook the customer but one mistreated customer may infect at least 5 more translate this to the number of people who actually hold on to their stocks and trade in this country and I guess you know the answer.

Public relations is important no matter how much money you may have seasonally made as D&B or even as a juakali artisan.

One crowded hour of glorious life is worth an age without a name.
KEITH
#14 Posted : Thursday, June 19, 2008 8:37:00 AM
Rank: Member

Joined: 1/16/2008
Posts: 1
I feel your experience but one thing those young boys and girls of DB should know is that they are who they are today because of that commission the useless man and woman have paid.

We may be millionaires in our companies but that does not warrant somebody to be arrogant to the other even if status is different.

Most kenyans have this weakness especially when they fall in money they have never seen in lifetime.They almost feel that God was wrong to create poor men and women.

Young men and women stsff in DB,be careful coz you are just particles in the eyes of God and arrogance is the ticket to your oblivion.



oh yes!ooh yes! ooooh yes!
surambili
#15 Posted : Thursday, June 19, 2008 9:03:00 AM
Rank: Member

Joined: 6/10/2008
Posts: 10
Its soo annoying....just try calling thier numbers.....no one picks up...
(041) 2318981/8653

We Can't Direct the Wind but We Can Adjust the Sails~
mozenrat
#16 Posted : Thursday, June 19, 2008 9:14:00 AM
Rank: Veteran

Joined: 5/18/2008
Posts: 796
I opened an account with them just before the safcom IPO but the gruff manner in which I was treated by their staff EVEN THEN convinced me to use an alternative broker for the IPO.

D&B has absolutely no right to treat their customers they way they are doing. If we are to talk about Kenyans not following the rules,what about all the people who specified that EFTs be effected for their refunds and instead D&B decided that they know best and did not bother forwarding their customer's bank details.

We should not take this crap from any of the brokers. If they thought that by not forwarding the bank account details that they would convince us to reinvest using them,they had better forget it. If anyone has been treated this way by ANY broker,insist on getting your cheque and then move as soon as possible.


Contrarian
#17 Posted : Thursday, June 19, 2008 9:50:00 AM
Rank: Member

Joined: 3/29/2007
Posts: 5

@ Mozenrat

A quick one how does the broker change the details on the form so that you get a cheque and not an EFT,i know for a fact certain commercial banks are holding client EFT refunds and not crediting them in to client accounts....i know we all hate D&B and they do but i don't think JM could have been interested in changing client details especially when he was Transaction Advisor as working with Morgan Stanley.....

@ surambili

just tried those numbers then tried the nbi office was told those are not their numbers ati those are their agents called msa stocks...was told to try 041 2319 040
jam
#18 Posted : Thursday, June 19, 2008 9:57:00 AM
Rank: Member

Joined: 6/19/2008
Posts: 3
I urge sk to keep this post going,i am away on a short trip and I called dyer and blair yesterday to confirm an order and enquire about my refund and the girl was so..o.o... rude,and then she disconnected the call,I called right back,and it appeared that either she unplugged the phone,or did something to it coz it stopped going through. This is gross customer service ! it 's our money am trying to safeguard not asking for a loan . For me,the BARBS go to D& B Staff and the BOUQUETS goes to Ashbu.


jam
wanyuru
#19 Posted : Thursday, June 19, 2008 10:57:00 AM
Rank: Veteran

Joined: 11/29/2007
Posts: 948
i tried calling their 3240000 HQ number and it only rings once then you get that tone you hear when you are being forwarded to an extension. after about one minute,you get the fax tone. what crap!!

Yes am a slow walker,but i never walk backwards.(anonymous)
Mbenje
#20 Posted : Thursday, June 19, 2008 11:08:00 AM
Rank: Member

Joined: 2/29/2008
Posts: 7
maybe they are on a go slow. or were overwhelmed by the large safaricom oversubscription. no excuses though can rescue them. do they have a PR office ??

mk
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