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Kenya Airways FY 2010/11 results
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StatMeister
#91 Posted : Tuesday, June 21, 2011 10:20:59 AM
Rank: Veteran

Joined: 5/23/2010
Posts: 868
Location: La Islas Galápagos
BTW, KQ had a t/o of 85,836m. From this, the airline paid commissions of 2,785m, leaving a Op. Profit of 5,815m.

Its the insurance industry all over again - the real money goes to sales people (not you and not the company) who have nothing to lose in the deal.
A bad day fishing is better than a good day at work
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Genghis Khan
#92 Posted : Tuesday, June 21, 2011 10:36:01 AM
Rank: Member

Joined: 8/5/2010
Posts: 335
Location: Nairobi
http://www.businessdaily...8/-/guhvsu/-/index.html

The last line reads:
Quote:
In the year ending March 2011, Kenya Airways saved Sh462 million on sales commissions as passengers embraced online booking supported by the mobile money payment services.


What are the implications of cutting out agents? They work harder? Or they quit?

Saving close to 500m just from sales commissions is commendable... I like!
"I'd rather be lucky than clever... every time!" - ME
"The problem is not what we don't know... it's what we know for sure that just ain't!" - MARK TWAIN
"Space we can recover... time never!" - NAPOLEON BONAPARTE
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Cde Monomotapa
#93 Posted : Tuesday, June 21, 2011 10:47:56 AM
Rank: Chief

Joined: 1/13/2011
Posts: 5,964
Genghis Khan wrote:
http://www.businessdailyafrica.com/Corporate+News/KCB+expands+e+payments+to+airline+industry/-/539550/1185998/-/guhvsu/-/index.html

The last line reads:
Quote:
In the year ending March 2011, Kenya Airways saved Sh462 million on sales commissions as passengers embraced online booking supported by the mobile money payment services.


What are the implications of cutting out agents? They work harder? Or they quit?

Saving close to 500m just from sales commissions is commendable... I like!

@GK that caught my eye too..good stuff. Travel agents appear to be resigned to similar fate of the former KPLC meter readers, LMAO!
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StatMeister
#94 Posted : Tuesday, June 21, 2011 11:00:19 AM
Rank: Veteran

Joined: 5/23/2010
Posts: 868
Location: La Islas Galápagos
Cde Monomotapa wrote:
Genghis Khan wrote:
http://www.businessdailyafrica.com/Corporate+News/KCB+expands+e+payments+to+airline+industry/-/539550/1185998/-/guhvsu/-/index.html

The last line reads:
Quote:
In the year ending March 2011, Kenya Airways saved Sh462 million on sales commissions as passengers embraced online booking supported by the mobile money payment services.


What are the implications of cutting out agents? They work harder? Or they quit?

Saving close to 500m just from sales commissions is commendable... I like!

@GK that caught my eye too..good stuff. Travel agents appear to be resigned to similar fate of the former KPLC meter readers, LMAO!


there is some promise in the branchless banking (Mpesa et al) which KQ is already into.

However, a fair amount of travel is corporate, and this is commission territory
A bad day fishing is better than a good day at work
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  | | Edit by user: Tuesday, June 21, 2011 11:05 AM | Reason: Not specified
Genghis Khan
#95 Posted : Tuesday, June 21, 2011 11:41:54 AM
Rank: Member

Joined: 8/5/2010
Posts: 335
Location: Nairobi
StatMeister wrote:
Cde Monomotapa wrote:
Genghis Khan wrote:
http://www.businessdailyafrica.com/Corporate+News/KCB+expands+e+payments+to+airline+industry/-/539550/1185998/-/guhvsu/-/index.html

The last line reads:
Quote:
In the year ending March 2011, Kenya Airways saved Sh462 million on sales commissions as passengers embraced online booking supported by the mobile money payment services.


What are the implications of cutting out agents? They work harder? Or they quit?

Saving close to 500m just from sales commissions is commendable... I like!

@GK that caught my eye too..good stuff. Travel agents appear to be resigned to similar fate of the former KPLC meter readers, LMAO!


there is some promise in the branchless banking (Mpesa et al) which KQ is already into.

However, a fair amount of travel is corporate, and this is commission territory


Funny you mentioned that... my employer IS AN AGENT for both Fly540 and KQ. If I have to travel I get a form signed off by my boss and take it to a chick in our customer service who books the flights online... we get a discount (maybe the agent commission equivalent) from the airlines I must assume...
"I'd rather be lucky than clever... every time!" - ME
"The problem is not what we don't know... it's what we know for sure that just ain't!" - MARK TWAIN
"Space we can recover... time never!" - NAPOLEON BONAPARTE
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StatMeister
#96 Posted : Tuesday, June 21, 2011 12:20:07 PM
Rank: Veteran

Joined: 5/23/2010
Posts: 868
Location: La Islas Galápagos
Genghis Khan wrote:
StatMeister wrote:
Cde Monomotapa wrote:
Genghis Khan wrote:
http://www.businessdailyafrica.com/Corporate+News/KCB+expands+e+payments+to+airline+industry/-/539550/1185998/-/guhvsu/-/index.html

The last line reads:
Quote:
In the year ending March 2011, Kenya Airways saved Sh462 million on sales commissions as passengers embraced online booking supported by the mobile money payment services.


What are the implications of cutting out agents? They work harder? Or they quit?

Saving close to 500m just from sales commissions is commendable... I like!

@GK that caught my eye too..good stuff. Travel agents appear to be resigned to similar fate of the former KPLC meter readers, LMAO!


there is some promise in the branchless banking (Mpesa et al) which KQ is already into.

However, a fair amount of travel is corporate, and this is commission territory


Funny you mentioned that... my employer IS AN AGENT for both Fly540 and KQ. If I have to travel I get a form signed off by my boss and take it to a chick in our customer service who books the flights online... we get a discount (maybe the agent commission equivalent) from the airlines I must assume...


I meant (large) corporates which prefer to outsource the service rather than run internal maker-checker processes & recons
A bad day fishing is better than a good day at work
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Genghis Khan
#97 Posted : Tuesday, June 21, 2011 5:11:26 PM
Rank: Member

Joined: 8/5/2010
Posts: 335
Location: Nairobi
StatMeister wrote:
Genghis Khan wrote:
StatMeister wrote:
Cde Monomotapa wrote:
Genghis Khan wrote:
http://www.businessdailyafrica.com/Corporate+News/KCB+expands+e+payments+to+airline+industry/-/539550/1185998/-/guhvsu/-/index.html

The last line reads:
Quote:
In the year ending March 2011, Kenya Airways saved Sh462 million on sales commissions as passengers embraced online booking supported by the mobile money payment services.


What are the implications of cutting out agents? They work harder? Or they quit?

Saving close to 500m just from sales commissions is commendable... I like!

@GK that caught my eye too..good stuff. Travel agents appear to be resigned to similar fate of the former KPLC meter readers, LMAO!


there is some promise in the branchless banking (Mpesa et al) which KQ is already into.

However, a fair amount of travel is corporate, and this is commission territory


Funny you mentioned that... my employer IS AN AGENT for both Fly540 and KQ. If I have to travel I get a form signed off by my boss and take it to a chick in our customer service who books the flights online... we get a discount (maybe the agent commission equivalent) from the airlines I must assume...


I meant (large) corporates which prefer to outsource the service rather than run internal maker-checker processes & recons


My employer is a large corporate (a bank).

We have at least a few guys travelling to branches or elsewhere everyday so the system is efficient as we can interact with the airline online directly instead of using agents or KQ customer service.
"I'd rather be lucky than clever... every time!" - ME
"The problem is not what we don't know... it's what we know for sure that just ain't!" - MARK TWAIN
"Space we can recover... time never!" - NAPOLEON BONAPARTE
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  | | Edit by user: Tuesday, June 21, 2011 5:13 PM | Reason: Not specified
Gordon Gekko
#98 Posted : Tuesday, June 21, 2011 5:30:42 PM
Rank: Elder

Joined: 5/27/2008
Posts: 3,760
Use agents only when you need credit - they will have to assess you first though. Otherwise just book yourself.
BTW, those 10 new Embraers, they will make JKIA a bigger hub as they will do the regional routes and feed the bigger kites going to Dubs, London, Armsterdam etc. So KQ needs to invest in a hotel at the airport, to look after these people on transit.
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VituVingiSana
#99 Posted : Tuesday, June 21, 2011 10:32:24 PM
Rank: Chief

Joined: 1/3/2007
Posts: 18,361
Location: Nairobi
the deal wrote:
[quote=Mali]KQ just ordered another 10 Embraers, seems like the rights issue is imminent.

http://www.airlinesandde...s-air-astana-and-gecas/[/quote]
Yes but i'm worried about their oil hedges, Oil offlate has taken a beating.

A low oil/fuel price is more beneficial to KQ than a higher fuel price coz not 100% hedged + lower fares can boost travel
Greedy when others are fearful. Very fearful when others are greedy - to paraphrase Warren Buffett
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VituVingiSana
#100 Posted : Tuesday, June 21, 2011 10:41:09 PM
Rank: Chief

Joined: 1/3/2007
Posts: 18,361
Location: Nairobi
Commissions are an integral part of airline sales. Not all sales are 'straightforward' i.e. from Point A to B but many BUSINESS TRAVELERS go from Point A to B to C back to A.

It might be cheaper to PAY motivated 'agents' than employees who are always looking for a higher pay for less work!

Agents book tickets, change dates, advise on travel dates, etc [Basically what they do might have to be done by salaried employees]

Last year, I wanted a last minute ticket [not allowed online] so I went to KQ's offices. I had to wait till they opened [9am] - they refused to 'open' prior to 9am... Would an agent keep you waiting?
Greedy when others are fearful. Very fearful when others are greedy - to paraphrase Warren Buffett
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