Anyone on with a number or email that i can report fraud to kplc? Or an annoyance? I was reminded that i had not paid a previous bill despite having paid the bill for the month that followed(i.e paid for the April bill before clearing March) with a disconnection.Despite not having received the bill,i went to kplc(electricity house) and paid plus the reconnection fee-Promised it will be reconnected in 24 hours.The hours have lapsed and still waiting.Now the caretaker tells me to buy a fuse for Ksh.100 to be reconnected.Do these pple work in cahoots? Other tenants are telling me i should av not paid the reconnection fee...after clearing the bill,i should have paid Ksh.100 for the fuse... A bribe is a no for me...Anyone willing to assist? I agree hiyo ni pesa kidogo...lakini... While on it,seems this bus has lost momentum...

Hold on... Is this the building caretaker or someone from KPLC? When I used to go on holiday, my fuse was always 'burnt' out! Then I found out the caretaker was the one involved. He would sell my fuse to others! So I got a new fuse. Marked it up so if it was replaced with a faulty one, I knew who had mine!!!

Actually; it's very simple: call the regional commercial manager [the number is on your bill]. Ask to speak to the manager or his/her assistant. Then follow-up with a letter delivered to their office. You will see things moving. If that doesn't work; call the HQ and ask to speak to Eng. Rosemary K Gitonga, Chief Manager, Commercial Services....or her assistant... now that will get things moving very quickly! NB: make sure you have details at hand - acc no., dates paid, amounts paid etc

Does the e-bill(email and SMS) really work? My bill never changes even after making payments. I thought it should show the bill as is at the moment.

Hah hah... The teams are different but good point! It is time we had proper addresses in Nairobi with numbers & streets as part of them e.g. 25 Msupi Rd, 185 Westlands Rd, 190 Mara Rd, etc!