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Safaricom Customer care @#%$!!!
Rank: Elder Joined: 3/31/2008 Posts: 7,081 Location: Kenya
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...all our customer care representatives are currently busy...please try again later...GOODBYE...f***!
...They cant even keep you on the queue...
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Rank: Elder Joined: 2/7/2007 Posts: 11,935 Location: Nairobi
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Tried sambazaring to a guy who was in the bush using SAfcom menu...."Format is incorrect"..and it's not the first time.....*@&^%$#??...interestingly,the guy has been locked out of borrowing airtime for overstaying with their fifty bob..  ...BK!... @Magigi, NI KUHAMISHWA!!  Nothing great was ever achieved without enthusiasm.
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Rank: Elder Joined: 3/31/2008 Posts: 7,081 Location: Kenya
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@Njung'e
...It is so frustrating...Tried 10 times and still getting the same answer...
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Rank: Chief Joined: 8/24/2009 Posts: 5,909 Location: Nairobi
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Why do we all stay with Safaricom, despite all their faults??? I resorted to using Airtel line for all calls, na safricom ni MPESA tu....but if Airtel had more outlets, their money transfer is far much cheaper....pole @Magigi; i especially hate the press 1 to....press 3 if you want....
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Rank: Elder Joined: 3/31/2008 Posts: 7,081 Location: Kenya
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nostoppingthis wrote:Why do we all stay with Safaricom, despite all their faults??? I resorted to using Airtel line for all calls, na safricom ni MPESA tu....but if Airtel had more outlets, their money transfer is far much cheaper....pole @Magigi; i especially hate the press 1 to....press 3 if you want.... ...I use the Safaricom line for MPESA purposes and that is only once a month (month end) I have always used Airtel. I just discovered that my kid messed around with it and blocked it and wanted to unblock without having to go to their offices...
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Rank: Elder Joined: 5/27/2008 Posts: 3,760
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Sasa @Njung'e, ka fifte ndiyo taabu?
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Rank: Elder Joined: 4/9/2008 Posts: 2,824
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Hukihama and safcom 'refuses' to connect calls, can I sue them for the inconvenience?? When I have money, I get rid of it quickly, lest it find a way into my heart.
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Rank: Elder Joined: 2/7/2007 Posts: 11,935 Location: Nairobi
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Gordon Gekko wrote:Sasa @Njung'e, ka fifte ndiyo taabu? The guy re-paid but i think they blacklist you.Sufcom for M-Besha,airtel for calling,unless hakuna kredo kwa Airtel. Nothing great was ever achieved without enthusiasm.
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Rank: Veteran Joined: 6/8/2007 Posts: 675
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Manze i tell you that customer care... Once was kept on hold for twenty minutes... listening to that advert for "sio simu - ni computer!" I gave up and looked for other solutions to my problem. Form is temporary, class is permanent
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Rank: Elder Joined: 6/17/2008 Posts: 23,365 Location: Nairobi
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....Post paid, inaingia direct!!!!.....plus prepaid customers are now profiled, kama wewe ni wa kutumia 20 bob per month then woe unto you, it will take ages like Magigi's!!!! ..."Wewe ni mtu mdogo sana....na mwenye amekuandika pia ni mtu mdogo sana!".
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Rank: Elder Joined: 3/31/2008 Posts: 7,081 Location: Kenya
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McReggae wrote:....Post paid, inaingia direct!!!!.....plus prepaid customers are now profiled, kama wewe ni wa kutumia 20 bob per month then woe unto you, it will take ages like Magigi's!!!! ...watu wa 20 bob kwa mwezi tuko wengi...
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Rank: Veteran Joined: 11/20/2009 Posts: 1,402
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0722002100 and 0722002200 are other cc lines that go through much more quickly but they are chargeable. Customercare@safaricom.co.ke is useful for those not very urgent issues. Otherwise u can also get help fast enough on the safricom facebook n twitter pages
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Rank: Elder Joined: 3/2/2009 Posts: 26,325 Location: Masada
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Rank: Veteran Joined: 12/9/2010 Posts: 894 Location: Nairobi
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safcom r very proud and their cc is not effective. BK n mavi ya kuku. very annoying Don't wait for the Last Judgment. It happens every day. ~Albert Camus, The Fall, 1956
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