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Safaricom Customer care @#%$!!!
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Magigi
#1 Posted : Wednesday, May 04, 2011 1:09:53 PM
Rank: Elder

Joined: 3/31/2008
Posts: 7,081
Location: Kenya
...all our customer care representatives are currently busy...please try again later...GOODBYE...f***! ...They cant even keep you on the queue...
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Njung'e
#2 Posted : Wednesday, May 04, 2011 1:28:23 PM
Rank: Elder

Joined: 2/7/2007
Posts: 11,935
Location: Nairobi
Tried sambazaring to a guy who was in the bush using SAfcom menu...."Format is incorrect"..and it's not the first time.....*@&^%$#??...interestingly,the guy has been locked out of borrowing airtime for overstaying with their fifty bob..Laughing out loudly Laughing out loudly ...BK!... @Magigi, NI KUHAMISHWA!!smile
Nothing great was ever achieved without enthusiasm.
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Magigi
#3 Posted : Wednesday, May 04, 2011 1:33:28 PM
Rank: Elder

Joined: 3/31/2008
Posts: 7,081
Location: Kenya
@Njung'e ...It is so frustrating...Tried 10 times and still getting the same answer...
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nostoppingthis
#4 Posted : Wednesday, May 04, 2011 1:43:48 PM
Rank: Chief

Joined: 8/24/2009
Posts: 5,909
Location: Nairobi
Why do we all stay with Safaricom, despite all their faults??? I resorted to using Airtel line for all calls, na safricom ni MPESA tu....but if Airtel had more outlets, their money transfer is far much cheaper....pole @Magigi; i especially hate the press 1 to....press 3 if you want....
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Magigi
#5 Posted : Wednesday, May 04, 2011 1:52:28 PM
Rank: Elder

Joined: 3/31/2008
Posts: 7,081
Location: Kenya
nostoppingthis wrote:
Why do we all stay with Safaricom, despite all their faults??? I resorted to using Airtel line for all calls, na safricom ni MPESA tu....but if Airtel had more outlets, their money transfer is far much cheaper....pole @Magigi; i especially hate the press 1 to....press 3 if you want....
...I use the Safaricom line for MPESA purposes and that is only once a month (month end) I have always used Airtel. I just discovered that my kid messed around with it and blocked it and wanted to unblock without having to go to their offices...
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Gordon Gekko
#6 Posted : Wednesday, May 04, 2011 2:17:48 PM
Rank: Elder

Joined: 5/27/2008
Posts: 3,760
Sasa @Njung'e, ka fifte ndiyo taabu?
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kingfisher
#7 Posted : Wednesday, May 04, 2011 2:33:06 PM
Rank: Elder

Joined: 4/9/2008
Posts: 2,824
Hukihama and safcom 'refuses' to connect calls, can I sue them for the inconvenience??
When I have money, I get rid of it quickly, lest it find a way into my heart.
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Njung'e
#8 Posted : Wednesday, May 04, 2011 2:48:03 PM
Rank: Elder

Joined: 2/7/2007
Posts: 11,935
Location: Nairobi
Gordon Gekko wrote:
Sasa @Njung'e, ka fifte ndiyo taabu?
smile The guy re-paid but i think they blacklist you.Sufcom for M-Besha,airtel for calling,unless hakuna kredo kwa Airtel.
Nothing great was ever achieved without enthusiasm.
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anasazi
#9 Posted : Wednesday, May 04, 2011 4:14:15 PM
Rank: Veteran

Joined: 6/8/2007
Posts: 675
Manze i tell you that customer care... Once was kept on hold for twenty minutes... listening to that advert for "sio simu - ni computer!" I gave up and looked for other solutions to my problem.
Form is temporary, class is permanent
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McReggae
#10 Posted : Wednesday, May 04, 2011 5:23:35 PM
Rank: Elder

Joined: 6/17/2008
Posts: 23,365
Location: Nairobi
....Post paid, inaingia direct!!!!.....plus prepaid customers are now profiled, kama wewe ni wa kutumia 20 bob per month then woe unto you, it will take ages like Magigi's!!!!
..."Wewe ni mtu mdogo sana....na mwenye amekuandika pia ni mtu mdogo sana!".
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