Thanks for this info bwana chairman

I have the internet. Its not wireless, the cable runs right into the house. I have had it down only once, for a full two weeks - in that time, countless calls to customer service were a waste of time. It was finally resolved when I called the sales girl who sold it to me and promised to upgrade to TV if she got it fixed - she got it fixed and I never upgraded to tv .

@poundfoolish, I get my bills by email, they have never been late, infact they come a full two weeks before due date. My problem was with payments, had to pay only at their offices, a damn inconvenience. They have since told me that they have an mpesa business number - 320320, I intend to try it next month.

I do not know how much you guys pay for zuku internet but I am with Access Kenya home package. Some people say that it is expensive. I haven't compared with others.

The reason I said I will not move form Access Kenya is their customer support. It's been a long time since I had and issue and if I have one, One telephone call or an email will resolve it in minutes.

I am very particular with customer service and I have a feeling not many companies in Kenya comes closer to Access Kenya when it comes to customer service.

Got their internet cable and it is working great. Would recommend it to anyone who needs good internet. It is cheap too. Was tempted to pick their tv too but going by the comments here I am glad I did not.

Speak to Ruth Muturi on 3292000. if you dont get through to her or cant be sorted out, call 3292109 (thats the PA to the COO) and escalate.

Got Zuku wireless, working fine since installation. I had wanted to install Access Kenya wireless but I used the only finance knowledge that I know (counting money) and opted for Zuku. Annually I save more than 30k, not too bad. Bills are emailed on time, payments done by Mpesa. So far, no reason to complain or to think of an alternative.

Both those numbers are like calling Safcom custoemr service...hold hold hold hold hold hold oh pls hold hold hold...

What is the speed and pricing of the Sovaya package? I might switch, currently I'm just using an Orange 3G+ modem and the speeds average 560kbps during the day and 1.36mbps at night.

Edit: That's at 3,800/= a month.

My experience with zuku is simply this.

In one office it is horrible, in another it is brilliant.

one customer care rep is brilliant, then there is this lady on the 1st floor Loita house who is just horrible. She actually told a client in line that if the client wasn't happy, he could move.

Absolutely pathetic. Of course we gave her a piece of our mind.

If zuku management can read this, they should get in touch before I get her name and mention it here.

My advice to everyone before you get internet connection. Go to the neighbour and test their connection. Stick with the provider that the neighbours are using.

If there is a tree outside your house, stick to safaricom as these tech guys have never found a solution to the "kuna miti in your area" problem.

My guess is that zuku management not customer support in their is the worst in the world. One guy at their head office on mombasa road is said to be the customer care honcho or biggest kahuna.

someone complained that he could find no satisfaction.

When the client asked for who was the next in line to complain to, the fellow said, NO ONE. In other words, he has the biggest b---s at zuku.

Having said that, in areas where they don't have trees around, it works better than any internet service provider in kenya and you can take that to the bank.

That's my story and I will stick by it.

thanx for the headsup kularaha.. fortunate to know before signing up.
anyway.. is zuku reading this? potential market chipper!