Maybe you should try contacting KRA via Tel: +254 (020) 4999 999
Cell: +254 (0711) 099 999 Email: callcentre@kra.go.ke

A call or email sometimes solves the issue or they might ask you to visit their offices if unalbe to assist on phone or email. They're quite courteous and efficient this days.. Give it a try

@gg, if u already have an online pin, just go to the forgot password option. note that a password expires after one month if not used.

pole for frustrations, i run a cyber and handle such on a daily basis.
What is the problem with your pin? does the KRA site accept your ID? are able able to supply your mother's name correctly? which date of birth are you using? please tell me the particular message you get from the kra site.
Kra does not like dealing with individual pin applicants and has instead trained cyber attendants on the pin application process. just go to a cyber or write me an email with your ID no, date of birth as is in ID and your mother's three names

i got a rather rude shock when i discovered that my pin the old edition on hard paper is not wat kra has in their systems. so i faithfully applied for a new pin and voila!! me got two pin numbers courtesy of kra. thanks guys.funny i called a no 32...... was answered but the guy had no idea said i call on monday.

@newcomers u r doing a good job registering taxpayer. however i dont like the ignorance of many who use their e-mail and dont tell the taxpayer how and why to change the e-mail. imho, u guyz r making many to be ur "slaves".