@MCreggae its on todays smart company.
The CEO is worried about that and when the MNP come into effect nxt month be assured more drop in voice calls.
The fight now will be in value addition I foresee an overhaul of its customer care section where most complaint are as well as enhancing the quality of its network.
BOB has an arsenal which for the time being will be very critical In this transition period-Mpesa.Airtel is wasting its money advertising for MNP instead of enhancing its Zap solution in terms of increasing its agent No.s.Safaricom will still lock its customers bcoz of Mpesa.
'......to the acknowledgment of the mystery of God, and of the Father, and of Christ; 3 In whom are hid all the treasures of wisdom and knowledge.' Colossians 2:2-3