@sasha so in your opinion bob is supposed to chill and let what MJ built work it self out?
If you look at what Bob is doing is create an efficient company that control cost by reducing pilfrage and duplcation of duties as well as concentrate on areas which contribute to the companies profitability that is Mpesa and customer care which also encompasses the retail business.
For safaricom to remain competitive they should have an effecient chain of command such that decisions and ideas get to the management in a timely fashion.
'......to the acknowledgment of the mystery of God, and of the Father, and of Christ; 3 In whom are hid all the treasures of wisdom and knowledge.' Colossians 2:2-3